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Customer Support Specialist
2 months ago
Opportunity for hybrid or remote work arrangements.
Hourly Compensation: $22.55 Actual pay may differ based on skills, experience, and location.
Why Choose SAFE?
SAFE provides comprehensive benefits beyond just full medical, vision, dental, 401k matching, HSA, and FSA. Discover how we nurture our workforce:
- Professional Development: Access to training programs, workshops, and mentorship opportunities.
- Recognition: Regular acknowledgment of employee contributions and achievements.
- Flexible Work Options: Opportunities for remote work and adaptable scheduling.
- Inclusive Culture: Promoting a collaborative and supportive work environment.
- Career Advancement: Clear pathways for growth and internal promotions.
- Work-Life Balance: Encouraging a healthy equilibrium between professional and personal commitments.
- Employee Empowerment: Encouraging autonomy and decision-making in roles.
- Diversity and Inclusion: Focus on creating a sense of belonging through ERGs and councils.
- Wellness Initiatives: Supporting physical and mental health through various programs.
- Strong Leadership: Leaders who inspire and effectively guide their teams.
- Purpose-Driven Work: Aligning company goals with employees' personal values.
KEY RESPONSIBILITIES
- Process member transaction requests, resolving concerns and providing effective solutions.
- Represent SAFE's Brand Promise by delivering a positive and professional experience to all members.
- Input credit applications for consumer loans and credit lines through the LoansPQ application.
- Conduct thorough member profiling to identify their needs.
- Meet member service standards, sales performance goals, and quality referral expectations through SAFE's referral application.
- Provide phone support and troubleshoot issues to assist members with operational difficulties.
- Collaborate with other departments and branches to address members' needs.
- Maintain and balance the posting drawer daily; close it at the end of each shift.
- Stay informed about changes in policies, procedures, products, and services.
- Complete opening and closing checklists as necessary.
- Adhere to attendance and punctuality guidelines.
- Perform additional duties as assigned.
Education/Certification:
High school diploma or equivalent required.
Required Knowledge:
Experience in customer service is essential.
Experience Required:
To succeed in this role, an individual must effectively perform each essential duty. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Skills/Abilities:
- Exceptional communication and public relations skills.
- Ability to thrive under pressure.
- Proficient in computer applications, including Microsoft Word and Excel.
- Strong mathematical skills and bookkeeping capabilities.
LANGUAGE SKILLS
- Excellent verbal and written communication skills, along with strong listening and empathy skills.
- Ability to build relationships with leaders, business partners, and stakeholders.
- Ability to interpret various instructions in written, oral, or schedule form.
- Ability to solve practical problems and manage a variety of concrete variables in situations with limited standardization.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Regularly required to sit, talk, or hear, and use hands to manipulate objects or controls.
- Occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
- Must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required include close vision.
- The noise level in the work environment is typically moderate.
This is not necessarily an exhaustive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. All descriptions have been reviewed to ensure that only essential functions and basic duties are included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. While this is intended to accurately reflect the current job, management reserves the right to revise the job or require that other or different tasks be performed as assigned.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made that may pose serious health or safety risks to the employee or others or impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
