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Parts Operations Supervisor

2 months ago

Morton Grove, Illinois, United States Equipment International Full time
Job Overview

Parts Operations Supervisor

Location: Morton Grove, IL

Company: Equipment International Ltd.

Compensation: $60,000 - $85,000 annually

Employment Type: Full-time

Benefits Include:

  • 401K with Company Matching
  • Competitive Salary
  • Blue Cross Blue Shield PPO Medical
  • Paid Time Off including Vacation, Personal, and Sick Days

Equipment International is seeking a proactive and analytical individual to oversee our parts division.

Our family-owned and operated business thrives on enthusiasm, support, and a commitment to exceptional customer service. This culture has propelled Equipment International from a small dream to a leading entity in the industry.

Established in 1965, Equipment International specializes in the sale and service of top-tier industrial laundry equipment. We are dedicated to enhancing our customers' experiences by providing innovative, energy-efficient machinery and responsive technical support. By partnering with us, you are ensuring the success of your operations.

The ideal candidate will exhibit the following qualities: exceptional organizational skills, a sense of urgency, adaptability, effective prioritization, and a collaborative spirit with accountability for the parts department's performance.

Key Responsibilities – Parts Management/Sales:

  • Interpret equipment manuals to accurately identify part numbers.
  • Maintain customer relationships through effective communication via various channels.
  • Understand inventory control principles and processes.
  • Manage parts inventory to optimize sales and enhance customer satisfaction.
  • Ensure a clean and organized parts department and equipment storage area.
  • Receive and verify parts from suppliers, entering them into inventory, and ensuring the service department is adequately stocked for upcoming jobs.
  • Process customer orders by packaging and shipping the correct parts to meet expectations.
  • Assist with equipment deliveries and prepare machinery for installations.
  • Conduct cycle counts and maintain routine housekeeping in the parts department.
  • Support both external and internal customers in identifying correct part numbers.
  • Track purchase orders, update customers, and escalate issues with suppliers as necessary.
  • Invoice for parts orders and manage fleet operations.
  • Prioritize high-profile customer requests and recommend new parts for inventory.
  • Identify alternative suppliers or parts when required.
  • Maintain and update the e-commerce platform and parts pricing.
  • Assist with the Return Merchandise Authorization (RMA) process.
  • Manage technician truck stock by evaluating and replenishing parts.
  • Perform additional tasks as needed.

Key Responsibilities – Customer Service:

  • Address customer complaints and concerns, ensuring resolution to their satisfaction.
  • Welcome customers courteously and treat them with fairness and honesty.
  • Demonstrate a commitment to superior customer service and ethical business practices.

Qualifications:

  • Strong written and verbal communication skills.
  • Ability to listen effectively.
  • Outstanding organizational abilities.
  • Familiarity with Microsoft Office Suite and ERP systems.
  • Forklift operation experience.
  • Problem-solving capabilities.
  • Ability to thrive in a fast-paced environment.
  • Strong sense of urgency.
  • High School Diploma or GED Equivalent.

Physical Requirements:

Regularly required to bend, stoop, crouch, reach, handle tools, and lift materials exceeding 40 lbs.

Commitment to Excellence:

  • Treat all employees and customers with fairness and respect.
  • Foster positive relationships with customers, colleagues, and management.
  • Be punctual, flexible, and available for scheduling needs.
  • Stay current with technical training.
  • Focus on quality and service.
  • Show interest in expanding the parts business.

We are an equal opportunity employer and prohibit discrimination or harassment based on any characteristic protected by law.