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Janitorial Operations Manager

2 months ago

Morton Grove, Illinois, United States Allied Universal® Janitorial Services Full time
Job Description

About Allied Universal Janitorial Services

We are a leading provider of janitorial services in Retail, Facilities, Education, and Commercial Office Buildings. Our team is committed to delivering exceptional cleaning, landscaping, and restoration services.

Job Summary

We are seeking a highly motivated and experienced Janitorial Operations Manager to join our team. The successful candidate will be responsible for managing staff, business operations, and customer relations within an assigned geographical area.

Key Responsibilities

  • Staff Management
    • Manage a team of Site Supervisors and hourly staff at multiple accounts
    • Provide ongoing guidance and direction to staff
    • Hire and develop line supervisors and staff
    • Identify performance goals and provide ongoing training, coaching, and feedback
  • Business Operations
    • Lead efforts for process improvement to enhance productivity and increase efficiencies
    • Implement cost reduction and profit-enhancing strategies
    • Direct and execute new customer/contract start-up operations
    • Assess financial performance of accounts/contracts and identify problem areas
  • Customer Relations
    • Present account contract bids and negotiate terms
    • Discuss issues and implement contract/services on a timely basis
    • Schedule and conduct visits and inspections at customer/site locations

Qualifications

  • High School diploma equivalent (e.g., GED)
  • Minimum of five (5) years of experience in managing operations in the services industry, preferably in the cleaning and maintenance business
  • Experience with the development and maintenance of budgets and labor costs and monitoring financial information
  • Strong interpersonal skills and ability to effectively influence others through positive, proactive communication style
  • Leadership skills with ability to positively impact customer and employee relations

Preferred Qualifications

  • College degree in Business Administration/Management
  • Experience working with and negotiating union contracts
  • Ability to speak, read, and write the Spanish language

Physical Requirements and Environment

  • Office environment with minimal to no exposure to extreme temperatures expected
  • Major activities include working on PC while sitting, telephone use
  • Physical effort is limited, to include some standing, bending, light lifting, and limited stretching and reaching