Customer Service Representative

4 days ago


Gulfport, Mississippi, United States S&A Group Full time

About S&A Group

S&A Group is a dynamic and growing organization seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their satisfaction and loyalty to our company.

Key Responsibilities:

  • Conduct outbound calls to clients to assess their needs and offer tailored solutions.
  • Provide outstanding customer service and nurture strong relationships with clients.
  • Manage and maintain client accounts effectively, ensuring accurate and up-to-date information.
  • Handle incoming calls, addressing inquiries about products, services, and general information.
  • Thoroughly follow up on client interactions to ensure satisfaction.
  • Resolve client complaints with care and accuracy to achieve complete satisfaction.

Requirements:

  • At least one year of experience in customer service and sales is a plus.
  • Valid identification required.
  • Strong active listening, interpersonal, and communication skills.
  • High school diploma, G.E.D., or equivalent.
  • Prior experience in a customer-facing role.

What We Offer:

  • Comprehensive training to excel in your role.
  • Immediate advancement opportunities.
  • A supportive work environment.
  • Bonus incentives based on performance.

Compensation: $50,000 - $65,000 annually, based on performance.



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