Patient Service Representative

4 days ago


Gulfport, Mississippi, United States Coastal Family Health Center Full time
Job Summary

The Patient Service Representative is a vital member of our healthcare team at Coastal Family Health Center. This role requires a multi-skilled individual who can provide exceptional customer service, manage electronic patient registration and data processing, schedule appointments, and support clinical staff members.

Key Responsibilities
  • Provide professional customer service to patients, providers, and visitors
  • Manage electronic patient registration and data processing
  • Schedule appointments and maintain patient flow
  • Perform cash drawer tending responsibilities and manage money for services rendered
  • Maintain confidentiality and handle sensitive information
  • Work cooperatively with clinical staff to coordinate patient schedules and maintain patient flow
  • Maintain an orderly and organized work area
  • Document and update data in the electronic record in a timely manner
  • Track and document charges and money received from patients
  • Provide accurate and timely information to patients and clinical staff
  • Return phone calls in a timely manner
  • Arrive on time and follow daily assigned schedule
Requirements
  • High school graduate or equivalent
  • Medical office experience preferred
  • Ability to work independently and within a team
  • Self-directed and motivated individual
  • Ability to multitask and work under pressure
  • Basic computer knowledge and medical office standards and practices
  • Competent in both oral and written English
Core Competencies
  • Provides professional customer service
  • Maintains confidentiality and handles sensitive information
  • Works cooperatively with clinical staff
  • Maintains an orderly and organized work area
  • Documents and updates data in the electronic record
  • Tracks and documents charges and money received
  • Provides accurate and timely information


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