Automotive Service BDC Representative
2 weeks ago
The Automotive Service BDC Representative plays a crucial role in managing all incoming sales inquiries, fostering relationships with clients, and coordinating appointments for the Sales Team.
This position requires daily interaction with the BDC Supervisor, Sales Team, Sales Managers, support personnel, and customers.
Key Responsibilities
- Handling incoming sales calls and inquiries
- Assessing client needs and arranging appointments
- Making outbound calls to prospective clients
- Addressing all client inquiries before the appointment, including pricing, warranty details, and appointment length
- Confirming appointments with clients prior to the scheduled date
- Sending marketing correspondence to potential leads
- Conducting follow-ups after service visits to ensure customer satisfaction
- High school diploma or equivalent
- Strong verbal, written, and interpersonal communication abilities
- Background in customer service, sales, or telemarketing
- Proficient in computer usage, with excellent organizational and follow-up skills
- Adept at understanding and interpreting instructions and information
- Strong problem-solving capabilities
High School Diploma or GED; or one to two years of relevant experience and/or training; or a combination of education and experience.
Benefits Offered:
- Medical Insurance
- Dental Coverage
- Vision Insurance
- 401(k) Plan
- Basic and Additional Life Insurance
- Accident & Critical Illness Coverage
- Paid Training Programs
- Short-Term Disability Insurance
- Referral Incentives
- Paid Time Off (PTO)
J. Allen Automotive is dedicated to discovering skilled individuals who seek a fulfilling and dynamic career in the automotive sector. We provide a comprehensive benefits package and a supportive work environment with diverse career opportunities across sales, service, and leadership roles. If you possess a commitment to exceptional customer service and strive for excellence, we encourage you to consider joining our team.
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