Customer Service Specialist

2 weeks ago


Gulfport, Mississippi, United States Island View Casino Resort Full time
Position Overview

The Reservations Coordinator plays a crucial role in delivering exceptional service to both internal and external clients. This position involves managing all incoming communications in a professional and courteous manner while facilitating hotel bookings and addressing inquiries.


Key Responsibilities
  • Utilize all necessary equipment associated with the role, including but not limited to, computer systems, call management software, paging systems, and two-way radios.
  • Participate in cross-training to achieve proficiency in both PBX and Reservations Systems.
  • Adhere to all departmental and organizational policies and procedures.
  • Be prepared to work a flexible schedule as required.

Employment Type
Full-Time and/or Part-Time

Compensation
Competitive pay rate based on experience.

Job Title
Call Center Representative

Location
Island View Casino Resort

Application Status
This position is currently accepting applications.

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