Branch Operations Associate Manager

5 hours ago

San Rafael, California, United States WELLS FARGO BANK Full time
About Wells Fargo

Wells Fargo is a leading financial services company that offers a wide range of banking and financial services to individuals, businesses, and institutions. We are committed to helping our customers achieve their financial goals and live their best lives.

Job Summary

We are seeking a highly skilled and experienced Branch Operations Associate Manager to join our team. As a Branch Operations Associate Manager, you will be responsible for leading and supervising the operations of our teller functions, ensuring exceptional customer service and colleague experience, and maintaining compliance with regulatory requirements.

Key Responsibilities
  • Lead and supervise the operations of teller functions to deliver exceptional customer service and colleague experience
  • Provide feedback and present ideas for improving customer service and colleague experience
  • Perform operational and customer support tasks
  • Provide excellent customer service and engage customers in conversations to build relationships
  • Manage the schedule and daily operations of the teller line
  • Make decisions and resolve issues related to daily operations of the teller line
  • Leverage interpretation of applicable regulations, policy, and procedure requirements
  • Support customers and employees in resolving or escalating concerns or complaints
  • Collaborate and consult with branch employees, colleagues, and mid-level managers
  • Interact directly with customers
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
  • Manage allocation of people and financial resources for branch operations
  • Mentor and guide talent development of direct reports and assist in hiring talent
Requirements
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution
  • 1+ years of leadership experience
Preferred Qualifications
  • Leadership skills, including the ability to build, develop, and motivate a diverse work team
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Customer service, operations, or financial services management experience within a high-volume, fast-paced, and constantly changing environment
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Knowledge and understanding of laws and regulations pertaining to the banking industry
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
What We Offer

Wells Fargo offers a comprehensive benefits package, including health benefits, 401(k) plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance. We also offer parental leave, critical caregiving leave, discounts and savings, commuter benefits, tuition reimbursement, scholarships for dependent children, and adoption reimbursement.

We are an equal opportunity employer and welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

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