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AAA Branch Associate
2 months ago
We're a leading provider of automotive, insurance, and financial services, dedicated to helping our members achieve their goals and overcome life's challenges.
Job SummaryWe're seeking a highly motivated and customer-focused Member Experience Associate to join our team in San Rafael. As a key member of our branch team, you'll be responsible for delivering exceptional service and value to our members through genuine care, personal service, and meeting their needs and expectations.
Key Responsibilities- Provide outstanding customer service and support to members, responding to their inquiries and resolving issues in a timely and professional manner.
- Sell and promote AAA products and services to members, identifying and recommending relevant solutions to meet their needs.
- Develop and maintain strong relationships with members, understanding their needs and preferences to provide personalized service.
- Work collaboratively with the branch team to achieve sales and service goals, sharing knowledge and best practices to drive success.
- Stay up-to-date on AAA products, services, and operations, demonstrating a strong understanding of our offerings and how they can benefit members.
- High school diploma or equivalent required; 1-3 years of work experience in sales, customer service, or a related field preferred.
- Strong communication and interpersonal skills, with the ability to build rapport with members and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Proficiency in computer systems and applications, with a strong understanding of sales and service standards and goals.
- Competitive hourly base pay, with opportunities for commissions and bonuses.
- A comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
- A collaborative and dynamic work environment, with opportunities for growth and development.
- A free AAA Classic Membership, plus discounts on AAA products and services.
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
