AAA Branch Associate

16 hours ago


San Rafael, California, United States AAA Northern California, Nevada & Utah Full time
About AAA Northern California, Nevada & Utah

We're a leading provider of automotive, insurance, and financial services, dedicated to delivering exceptional experiences to our members. Our team is passionate about helping people navigate life's roadblocks and achieve their goals.

Job Summary

We're seeking a highly motivated and customer-focused Member Experience Associate to join our team. As a key member of our branch team, you'll be responsible for delivering outstanding service and value to our members through genuine care, personal service, and meeting their needs and expectations.

Key Responsibilities
  • Provide exceptional customer service and support to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Sell and promote AAA products and services to members, identifying and recommending relevant solutions to meet their needs.
  • Develop strong relationships with members, understanding their needs and preferences to provide personalized service and support.
  • Work collaboratively with the branch team to achieve sales and service goals, sharing knowledge and best practices to drive success.
  • Stay up-to-date on AAA products and services, including features, benefits, and pricing, to provide accurate and informed advice to members.
Requirements
  • High school diploma or equivalent required; 1-3 years of work experience in sales, customer service, or a related field preferred.
  • Strong communication and interpersonal skills, with the ability to build rapport with members and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities to meet deadlines.
  • Proficiency in computer systems and applications, with the ability to learn new software and technology quickly.
  • Flexibility to work a variety of shifts, including weekends and holidays, as needed.
What We Offer
  • Competitive hourly base pay, with opportunities for commissions and bonuses.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) matching program, with a company match of up to 6% of eligible earnings.
  • Tuition reimbursement and professional development opportunities to support your career growth.
  • A collaborative and supportive work environment, with a focus on teamwork and member satisfaction.
How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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