ERP Project Manager

1 week ago

Rochester, New York, United States ComTec Solutions Full time
About Us

At ComTec Solutions, we believe that technology should be a catalyst for growth, not a hindrance. That's why we provide world-class IT services and technology solutions that help businesses streamline their operations, gain real-time insights, and achieve their goals with speed, agility and confidence.

We have nearly 30 years of experience in providing meaningful solutions that accelerate growth for modern manufacturing businesses. Our team has a deep understanding of the challenges facing these businesses, and we use that knowledge to deliver powerful, agile ERP implementations that automate processes, resulting in improved productivity and an unparalleled customer experience.

We are an Epicor Certified Platinum Partner and a Microsoft partner, providing top-notch managed IT services, including overseeing technology landscapes and putting in place best practices for cybersecurity, cloud hosting, and network management.

Job Summary

This role is responsible for delivering multiple complex concurrent ERP projects and IT projects on time, on budget, and to the agreed scope. The successful candidate will ensure that all aspects of any project are delivered to the customer and meet customer expectations.

Key Responsibilities
  • Plan, organize, lead, and monitor the activities of the project team analysts.
  • Maintain overall management of the client relationship, project schedule, budget, and scope.
  • Ensure that sufficient resources and budget are available for completing all project activities.
  • Act as liaison and central focal point for internal stakeholders, including Support, Development, Executive Management, and Finance.
  • Prepare management deliverables, including Project Plans, Project Change Orders, and Project Lists, and use these deliverables to conduct the project.
  • Track the status of deliverables and any decisions made regarding Project Change Requests and outstanding issues.
  • Notify client stakeholders of project issues and submit recommendations to resolve them.
  • Maintain regular contact with the Client Project Manager, providing the status of project progress.
  • Ensure that commitments and changes to commitments resulting from the requirements are negotiated with affected groups.
  • For approved Project Change Orders, update all documentation and project work plan to reflect changes in requirements and commitments.
  • Champion and adhere to implementation methodology.
  • Ability to identify Risk and manage/mitigate.
  • Ensure project-related documentation is updated and delivered on-time.
  • Assist with development of Project Management disciplines as required.
Additional Responsibilities
  • Act as liaison and central focal point for Epicor resources, including scheduling, secondary installation, configuration, and training.
  • Maintain daily timesheet and expense report entries and submit them accurately and timely.
  • Other duties as required.
Requirements
  • High level of proficiency in MS Office, MS Project, and SharePoint.
Soft Skills & Abilities
  • Experience in managing stakeholders.
  • Demonstrated ability to manage and reduce project risk.
  • Strong written and verbal communication skills.
  • Pleasant and professional demeanor in all client and internal communications.
  • Ability to multitask.
  • Intellectually resourceful with sound judgment and effective decision-making abilities.
  • Independent worker and able to work effectively on daily tasks without direct supervision.
  • Strong organization skills and ability to operate efficiently throughout daily tasks.
  • In general, owns issues through resolution, although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate.
  • Demonstrates empathy with team members in a professional manner at all times.
  • Work well with clients at all levels.
  • Operates with client satisfaction in mind.
  • Energetic, enthusiastic, and results-oriented.
  • Strong troubleshooting and analytical skills.
Education, Experience, & Knowledge
  • Bachelor level degree.
  • PMP/Prince Certification preferred.
  • 5-10 years of relevant experience.
  • ERP experience preferred.
Work Environment/Physical Demands
  • Use of computer and office equipment.
  • Ability to remain calm in stressful situations.
  • Performs all administrative functions expected at this level.
Additional Requirements
  • Ability to schedule for evening or weekend work occasionally.
  • Valid driver's license in your state of residence and reliable personal vehicle.

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