Retail Sales Specialist

2 weeks ago


Vestavia Hills, Alabama, United States Williams-Sonoma Full time
Position Overview
As a Sales Support Representative, you will enhance the customer shopping journey by delivering exceptional service. Leverage effective sales strategies and comprehensive product knowledge in a dynamic retail setting.

Your Responsibilities Include:
- Delivering genuine, friendly, and enthusiastic customer service that reflects our commitment to excellence.
- Meeting established sales targets and staying informed about current promotions and offers.

Providing specialized customer assistance such as:
- Gift wrapping, gift registries, merchandise location, catalog orders, special requests, and furniture orders.
- Utilizing effective sales techniques to drive multiple transactions and boost productivity.
- Demonstrating thorough product knowledge, including features and advantages.
- Accurately processing transactions, including sales, returns, and exchanges.
- Assisting in the setup and upkeep of visual merchandising, signage, and lighting.
- Maintaining store cleanliness and organization, including stockroom duties as required.
- Restocking and ticketing merchandise as necessary.
- Performing additional tasks as directed by management.
- Adhering to all company policies and procedures.

Why You Will Appreciate Working at Williams-Sonoma, Inc.
- We are a thriving, fast-paced organization with an entrepreneurial spirit.
- Our business is driven by technology and data.
- We offer competitive salaries and comprehensive health benefits.
- We are at the forefront of technology and retail, redefining the industry for future generations.
- We are passionate about our clients and prioritize their experience.
- Creativity is encouraged in our daily operations.
- Our leadership team is experienced and open to innovative ideas.
- We value autonomy and reward initiative.
- We foster a fun work environment.

What We Are Looking For:
- A passion for sales, with a proven track record of exceeding sales goals and closing deals.
- Ability to thrive in a collaborative environment while managing individual responsibilities.
- A proactive mindset in an entrepreneurial setting, always seeking innovative solutions.
- Skills to engage customers and understand their unique preferences and needs.
- A knack for connecting customers with the right products based on their lifestyle and story.
- Success is achieved with clearly defined sales objectives and metrics.
- A high school diploma or equivalent is preferred.
- 1-2 years of experience in customer service and retail sales (specialty retail is a plus).
- Proven ability to manage multiple tasks effectively.

Physical Requirements:
- Ability to remain mobile on the sales floor for extended periods.
- Proficiency in operating the POS system.
- Capability to lift and move medium to large items, up to 75 pounds, using appropriate safety measures.

Benefits:
- Depending on your role and location, you may be eligible for:
- A generous discount on all Williams-Sonoma, Inc. brands.
- A 401(k) plan and various investment opportunities.
- A wellness program that supports your physical, financial, and emotional well-being.
- Paid time off and holidays (for full-time employees).
- Health benefits, including dental and vision insurance (for full-time employees).

Note:
- This position is not eligible for relocation assistance.

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