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Retail Sales Specialist

2 months ago

Vestavia Hills, Alabama, United States Williams-Sonoma Full time
Position Overview
As a Sales and Service Representative, you will create a memorable shopping experience for customers by delivering exceptional service. Your role will involve utilizing effective sales techniques and showcasing extensive product knowledge in a dynamic retail environment.

Key Responsibilities
In this role, you will be responsible for:
  • Providing genuine, friendly, and enthusiastic customer service that reflects our commitment to excellence.
  • Meeting and exceeding established sales targets and remaining informed about current promotions and sales.
  • Assisting customers with various services such as gift wrapping, gift registries, locating products, and managing special orders.
  • Employing effective sales strategies to enhance sales volume and overall productivity.
  • Demonstrating thorough product knowledge, including key features and benefits.
  • Accurately processing transactions, including sales, returns, and exchanges.
  • Contributing to the visual presentation of merchandise, ensuring signage and lighting are maintained.
  • Maintaining store cleanliness and organization, including the stockroom.
  • Restocking and ticketing merchandise as necessary.
  • Performing additional tasks as assigned by management.
  • Adhering to all company policies and procedures.

Why You Will Enjoy Working Here
At Williams-Sonoma, Inc., we pride ourselves on being a rapidly growing company with an innovative spirit. We offer:
  • A competitive salary along with comprehensive health benefits.
  • A data-driven approach to business.
  • A creative work environment where new ideas are welcomed.
  • A leadership team that values initiative and autonomy.
  • A fun and engaging workplace culture.

Ideal Candidate Profile
We are looking for individuals who:
  • Have a passion for sales and a proven track record of meeting sales goals.
  • Thrive in a collaborative team setting while also being able to work independently.
  • Are proactive in seeking innovative solutions and thinking outside the box.
  • Possess strong communication skills to understand customer needs and preferences.
  • Are motivated by clearly defined sales objectives and metrics.
  • Have a high school diploma or equivalent (preferred).
  • Bring 1-2 years of customer service and retail sales experience (specialty retail preferred but not required).
  • Can effectively manage multiple tasks in a fast-paced environment.

Physical Requirements
Candidates must be able to:
  • Remain mobile on the sales floor for extended periods.
  • Operate the point-of-sale system efficiently.
  • Lift and move medium to large items, up to 75 pounds, using appropriate equipment and safety measures.

Availability
Full-time associates should have flexible availability to meet business needs. Casual associates must be available for at least two shifts on weekends and one during the week. Availability during the holiday season is essential.

Benefits
Depending on your role and location, you may be eligible for:
  • A generous employee discount on all Williams-Sonoma, Inc. brands.
  • A 401(k) plan and various investment opportunities.
  • A wellness program supporting your physical, financial, and emotional health.
  • Paid time off and holidays (for full-time employees).
  • Health, dental, and vision insurance, including benefits for same-sex domestic partners (for full-time employees).