Operations Manager for Service Excellence

1 week ago


Tonawanda, New York, United States Stark Tech Full time
Job Overview

Elevate your career with Stark Tech, where we collaborate to shape the future.

Stark Tech specializes in optimizing facilities and energy solutions.

As a leader in the industry, Stark Tech provides innovative facilities and energy solutions. We integrate advanced systems, supply energy-efficient equipment and services, and deliver building analytics to assist clients in achieving their sustainability objectives. Our large-scale machinery transforms waste into renewable natural gas, significantly lowering greenhouse gas emissions. Furthermore, we enhance the utility grid with microgrid and battery energy storage solutions, alongside consulting services for solar development. Become a part of Stark Tech and contribute to the energy transformation of tomorrow.

What to Expect

We prioritize your well-being and job satisfaction as essential components of a rewarding career. Our culture is rooted in grit, and we focus on both employee and customer needs. Here are some of the benefits we offer:

  • Paid Time Off & Holidays
  • 401(k) with employer match
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • Employer contributions to HSA
  • Life and Disability insurance
  • Wellness Program with participation incentives
  • Employee Assistance Program
  • Competitive compensation
  • Opportunities for career advancement

Success in This Role

The ideal candidate will possess the capability to ensure exceptional customer satisfaction and drive company profitability through effective customer engagement, technician leadership, service sales, and coordination.

Qualifications

  • Bachelor's degree in Mechanical Engineering, Electronics, Electrical Engineering, or Information Technology.
  • A minimum of five (5) years of experience with mechanical and/or control systems.
  • In-depth knowledge of the construction or HVAC industry, control theory, automatic temperature controls, building automation systems, and other related building subsystems is essential.

Preferred Skills

  • Three (3) years of supervisory experience.
  • Proven experience in integrating low voltage building subsystems using various industry protocols (e.g., LON, BacNet) is advantageous.

Working Environment

Our rapidly expanding organization provides competitive compensation, a supportive work atmosphere, and pathways for professional growth within the company. If you are a driven individual with a strong sense of accountability, resilience, and a commitment to delivering outstanding customer service, we invite you to explore this opportunity.

The compensation range for this position reflects our belief in competitive and fair remuneration based on comprehensive market analysis, including industry standards and roles of similar responsibility and level. Within this range, salary will be influenced by various factors, including candidate expertise, job-related skills, experience, and relevant education or training.

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