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Operations Manager

2 months ago


Tonawanda, New York, United States 1213 - Dave's Hot Chicken - Tonawanda Full time
Job Summary

The Operations Manager at 1213 - Dave's Hot Chicken - Tonawanda is responsible for supporting the Assistant General Manager and General Manager in the daily responsibilities required to keep the business running smoothly during PM hours. This role involves directing employees and ensuring that work is being completed in a timely and effective manner.

Key Responsibilities
  • Leadership and Management: The Operations Manager will perform leadership, management, and organizational tasks while supervising fellow Team Members, monitoring their performance, and ensuring they comply with company and safety policies.
  • Duties and Responsibilities: The Operations Manager will be responsible for the following duties:
    • Following the steps outlined in the training program to learn and train new skills, duties, and responsibilities
    • Abiding by and enforcing company rules and direction, and refraining from insubordination
    • Communicating with their immediate Supervisor when additional training guidance and practice is needed
    • Effectively and consistently conducting Ops Walks and Q&A checks to correct areas of opportunity
    • Organizing shift schedules for Team Members and monitoring attendance, tardiness, and time off
    • Assigning duties to specific Team Members based on role and skills
    • Understanding how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
    • Greeting Guests, recording orders, and serving food and beverages with a consistently positive and helpful attitude, including answering questions
    • Ensuring Shift Leaders and Team Members work together with their Teammates to prepare items on the menu while following cooking instructions, safety procedures, and sanitary requirements
    • Using specific kitchen machinery/equipment, such as ice cream dispensers, fryers, warmers, etc.
    • Ensuring Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high-touch-point areas, and servicing restrooms
    • Handling Guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
    • Maintaining a neat and tidy appearance by wearing a uniform and adhering to the Uniform Policy
    • Providing direction, supervision, and feedback to maintain levels of high productivity and Team morale
    • Communicating work performance to the Restaurant Management Team and addressing performance issues
    • Training new and current Team Members
    • Balancing cash drawers and preparing cash deposits as assigned by the Restaurant Management Team
    • Assisting the Assistant General Manager & General Manager as directed
    • Effectively planning, organizing, and implementing all daily operational routines and activities alongside the Shift Leader
    • Completing all required administrative duties and daily paperwork, including required checklists
    • Supervising and performing closing and/or opening activities as directed by the Restaurant Management Team
    • Establishing an environment of trust to ensure honest, open, and direct communication
    • Role modeling and setting a positive example for the entire Team in all aspects of business and personnel practices
    • Following company guidelines for food and cash controls, and following cost control guidelines to maintain and minimize Restaurant costs
    • Communicating effectively with Shift Leaders, Team Members, and Management to resolve any interpersonal issues as needed
  • Requirements: The Operations Manager must:
    • Be at least 18 years old and fluent in English
    • Be certified in all stations as a Shift Leader following the training program
    • Be flexible to work nights, weekends, holidays, and closing shifts
    • Have the ability to work in a fast-paced environment
    • Have a positive attitude while conducting any and all duties
    • Be committed to Guest satisfaction, looking at Restaurant Operations from a Guest's point of view
    • Be an effective communicator with co-workers and the Restaurant Management Team
    • Have excellent organization, planning, time management, delegation, and problem-solving skills
    • Have reliable transportation to work, a driver's license, and proof of insurance
    • Have a telephone or other reliable method of communicating with the Restaurant Management Team and co-workers