Customs Operations Specialist
2 weeks ago
As a Customs Operations Specialist, you will be instrumental in delivering exceptional service to our clients by ensuring the efficient movement of freight and cargo. Your role will involve:
Key Responsibilities:
1. Delivering outstanding customer service to meet and exceed client expectations.
2. Preparing, reviewing, and submitting necessary documentation to relevant authorities (U.S. Customs, agents, clients) to ensure compliance with all customs regulations.
3. Proactively identifying and resolving issues that may impede the timely release or transport of freight.
4. Cultivating and maintaining strong relationships with brokers, transportation providers, and other partners to enhance service delivery.
5. Addressing banking and letter of credit inquiries effectively.
6. Advising clients on payment conditions and managing accounts receivable.
7. Resolving billing discrepancies and coordinating post-entry activities on behalf of clients.
8. Ensuring accurate data entry and updates in our systems.
9. Conducting root cause analysis as directed by management.
10. Overseeing the entry verification process and accessing external client systems as needed.
11. Communicating with business partners through various channels, including written correspondence and phone calls.
12. Generating operational trend reports to inform decision-making.
13. Keeping stakeholders informed about the exception handling process.
14. Managing pre-alerts and responding according to established customer protocols.
15. Maintaining a comprehensive understanding of FedEx products and services.
16. Interacting with customers and internal teams across all levels of the organization.
17. Building and nurturing relationships with client personnel to facilitate smooth operations.
18. Facilitating entry processing and managing exception resolutions before and after arrival.
Qualifications:
- High School Diploma or GED required.
- A minimum of 6 months of experience in customs brokerage, transportation, or customer service is preferred.
- Proficiency in MS Office and familiarity with office equipment (phone, fax, photocopier, printer, scanner) is essential.
- Strong verbal and written communication skills, along with excellent organizational and interpersonal abilities.
- Proven problem-solving skills and the capacity to manage a high volume of work effectively.
- Ability to work independently with minimal supervision while maintaining attention to detail.
- Knowledge of HTS classification and familiarity with the harmonized tariff system.
- Understanding of U.S. Customs regulations and other federal requirements relevant to the role.
Additional Information:
FedEx Logistics is dedicated to providing comprehensive freight forwarding and customs brokerage services, enabling businesses to navigate the complexities of global shipping. We pride ourselves on our commitment to equal opportunity employment and welcome applications from all qualified individuals, regardless of their background.
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