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Operations Manager

2 months ago

Tonawanda, New York, United States 1213 - Dave's Hot Chicken - Tonawanda Full time
Job Summary

The Operations Manager at 1213 - Dave's Hot Chicken - Tonawanda is responsible for supporting the Assistant General Manager and General Manager in the daily responsibilities required to keep the business running smoothly during PM hours. This role involves directing employees and ensuring that work is being completed in a timely and effective manner.

Key Responsibilities
  • Leadership and Management: Provide leadership and management to employees, ensuring they comply with company and safety policies, and delegate tasks appropriately.
  • Operational Tasks: Perform operational tasks, including following the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities.
  • Communication: Communicate effectively with Shift Leaders, Team Members, and Management to resolve any interpersonal issues as needed.
  • Guest Satisfaction: Ensure that Guest satisfaction is a top priority, and that all interactions with Guests are positive and helpful.
  • Team Morale: Provide direction, supervision, and feedback to maintain levels of high productivity and Team morale.
  • Administrative Duties: Complete all required administrative duties and daily paperwork, including required checklists.
Requirements
  • Age and Language: Must be at least 18 years old and fluent in English.
  • Certification: Certified in all stations as a Shift Leader following the DHC Training Program.
  • Availability: Flexibility to work nights, weekends, holidays, closing shifts (4pm till close).
  • Skills: Ability to work in a fast-paced environment, positive attitude, commitment to Guest satisfaction, effective communication, and excellent organization, planning, time management, delegation, and problem-solving skills.
Transportation and Accessibility
  • Transportation: Must have reliable transportation to work, a driver's license, and proof of insurance.
  • Communication: Must have a telephone or other reliable method of communicating with Restaurant Management Team and co-workers.