Document Workflow Specialist

3 weeks ago


New York, New York, United States Williams Lea Full time

The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment.

The Document Production Workflow Coordinator may require the training of team members, and may be responsible for the day-to-day coordination of workflow within a shift or site.

Key Responsibilities:

  • Intake and clarification of work requests from clients, including negotiation of deadlines and seeking alternate solutions as needed
  • Prioritization of work requests across teams and coordination of multiple projects based on experience and established guidelines, especially when working with escalated deadlines or issues
  • Creation and editing of documents, mail merges, charts, graphs, tables, and other complex documents
  • Scanning and cleaning of documents using scanner equipment and software
  • Conversion and cleaning of documents from other software applications
  • Evaluation of personnel performance with the Assistant Manager and assistance in the development and improvement of individual and team skills
  • Demonstration of professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
  • Responsibility for the development and delivery of ongoing training for new and existing team members

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