Workflow Specialist

1 week ago


New York, New York, United States Fidelity Information Services Full time
About the Role

We are seeking a highly skilled Workflow Specialist to join our team at Fidelity Information Services. As a Workflow Specialist, you will play a critical role in designing, implementing, and maintaining business processes and workflows that drive efficiency and productivity across our organization.

Key Responsibilities
  • Configure, test, and implement workflows to support business features in our Loan Origination System.
  • Collaborate with business experts to gather functional specifications and design workflows using native tools and principles.
  • Formulate and define system scope and objectives through research and fact-finding.
  • Build executable processes and work with architects to design and implement technical solutions.
  • Identify, re-engineer, and document business processes and metrics to improve efficiency and effectiveness.
  • Develop and maintain business process workflows documentation for stakeholders.
  • Assess and project the impact of system changes on users and internal and external clients.
Requirements

To be successful in this role, you will need:

  • 5+ years of experience in workflow development and understanding.
  • Excellent knowledge of workflow tools like Pega, IBM Workflow, and Appian.
  • Good database skills with excellent query writing skills.
  • Understanding of case life cycle management and business process management (BPM).
  • Exposure to form design including Java, HTML, CSS, XML, and JSON.
  • Knowledge of APIs (REST and SOAP).
  • Excellent analytical, decision-making, problem-solving, and time management skills.
  • First-rate verbal and written communication skills to technical and non-technical audiences.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional education and personal development. You will have the chance to work on challenging and relevant issues in financial services and technology, and be part of a dedicated and motivated team.


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