Dermatology Office Associate

2 days ago


Springfield, Massachusetts, United States New England Dermatology PC Full time
Job Title: Patient Services Associate

Job Summary: We are seeking a highly organized and detail-oriented Patient Services Associate to join our team at New England Dermatology & Laser Center. As a key member of our clinical team, you will be responsible for providing exceptional patient care and support to our patients and staff.

Key Responsibilities:

  • Facilitate a positive patient office experience by providing excellent customer service and ensuring a smooth and efficient check-in and check-out process.
  • Support clinical teams by updating patient information, scheduling appointments, and documenting medical questions for disposition by MD or PA.
  • Balance daily receipts and perform miscellaneous clerical duties as needed.
  • Work collaboratively with our Patient Services Supervisor to ensure seamless day-to-day operations.

Requirements:

  • High school diploma or GED required.
  • Prior customer service experience preferred.
  • Proficiency with electronic health record and Microsoft Office software programs.
  • Ability to multi-task and perform mathematical calculations and make change.

Work Environment:

The regular work location will be varied between our offices (Northampton, Springfield, Longmeadow, and Westfield) based on staffing and provider needs. This position reports to the Patient Services Supervisor.

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible Spending Account
  • Free parking
  • Health insurance
  • Health Savings Account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance


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