Customer Experience Representative

5 days ago


Reno, Nevada, United States Z Line Full time
About ZLINE

ZLINE Kitchen & Bath is a leading manufacturer of high-end kitchen appliances, providing attainable luxury to homeowners nationwide. As a progressive company, we create, market, and sell innovative products that are inspired by the captivating landscapes of Lake Tahoe.

Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving issues, and building strong relationships with our customers.

Key Responsibilities:
  • Provide customers with product information and recommendations to ensure the best fit for their needs
  • Assist customers with questions and concerns during the installation process
  • Walk customers through troubleshooting steps to ensure proper functionality
  • Collaborate with team members to create effective solutions for customer issues
  • Stay up-to-date on product knowledge and system training
Requirements:
  • A high school diploma or equivalent required
  • Excellent verbal and written communication skills
  • Ability to multitask and handle a variety of customer experience cases
  • Ability to work on the phone, email, and chat communication for about 8 hours/day
  • Great organizational and follow-up skills
  • Literacy with Mac OS computer systems
  • Familiarity with the Google Suite (ie. Docs, Sheets, Calendar, Mail)
  • Familiarity with CRM platform a plus
  • Great retention of computer programs
  • Patience and understanding of customer needs and the ability to de-escalate when necessary
  • Dedicated to being a forever learner of Product Knowledge
  • Bilingual is a plus
What We Offer:
  • Hours: Monday - Friday, 8:00am - 4:30pm with a 30-minute lunch
  • Compensation starts at $40,000+ annually DOE
  • Pay dates are bi-weekly
  • Benefits are available to all full-time employees after working 90 days
  • Medical, dental, vision, & life Insurance
  • Flexible Spending Account & Health Savings Account
  • 401k Match at 6%
  • Profit Sharing
  • Professional Development
  • Paid Time Off (Vacation & Sick time)
  • Paid Holidays
  • Paid Parental Leave after one year of employment
  • Sponsored fitness program
  • Top-of-the-line training program
  • Ample opportunity for advancement


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