Customer Experience Representative
5 days ago
ZLINE Kitchen & Bath is a leading manufacturer of high-end kitchen appliances, providing attainable luxury to homeowners nationwide. As a progressive company, we create, market, and sell innovative products that are inspired by the captivating landscapes of Lake Tahoe.
Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving issues, and building strong relationships with our customers.
Key Responsibilities:- Provide customers with product information and recommendations to ensure the best fit for their needs
- Assist customers with questions and concerns during the installation process
- Walk customers through troubleshooting steps to ensure proper functionality
- Collaborate with team members to create effective solutions for customer issues
- Stay up-to-date on product knowledge and system training
- A high school diploma or equivalent required
- Excellent verbal and written communication skills
- Ability to multitask and handle a variety of customer experience cases
- Ability to work on the phone, email, and chat communication for about 8 hours/day
- Great organizational and follow-up skills
- Literacy with Mac OS computer systems
- Familiarity with the Google Suite (ie. Docs, Sheets, Calendar, Mail)
- Familiarity with CRM platform a plus
- Great retention of computer programs
- Patience and understanding of customer needs and the ability to de-escalate when necessary
- Dedicated to being a forever learner of Product Knowledge
- Bilingual is a plus
- Hours: Monday - Friday, 8:00am - 4:30pm with a 30-minute lunch
- Compensation starts at $40,000+ annually DOE
- Pay dates are bi-weekly
- Benefits are available to all full-time employees after working 90 days
- Medical, dental, vision, & life Insurance
- Flexible Spending Account & Health Savings Account
- 401k Match at 6%
- Profit Sharing
- Professional Development
- Paid Time Off (Vacation & Sick time)
- Paid Holidays
- Paid Parental Leave after one year of employment
- Sponsored fitness program
- Top-of-the-line training program
- Ample opportunity for advancement
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