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Customer Experience Representative

2 months ago

Reno, Nevada, United States Wise Auto Group Full time
Job Description

About Us:

At Wise Auto Group, we take pride in being a premier destination dealership in the automotive industry. With an extensive selection of new and pre-owned inventory, we are committed to exceeding our customers' expectations and building long-term relationships. Wise Auto Group is known for delivering high-quality vehicles and services, and we are dedicated to upholding our reputation every day.

Essential Job Functions:

  • Help Customers select and purchase a motorcycle that meets their needs.
  • Explain and demonstrate features on test rides.
  • Follow up with existing customers to encourage repeat and referral business.
  • Prospect to generate a stream of new customers through a CRM program.
  • Ensure every customer has a premium buying experience.
  • Collaborate with the sales management team to meet and exceed dealership sales targets.
  • Maintain a thorough knowledge of Harley-Davidson products and stay informed about industry trends.

Education Required:

  • High school diploma or GED at minimum.

Training, Skills, Knowledge and/or Experience:

  • Communication and customer service skills.
  • Ability to get along with a broad customer base.
  • Ability to work as a member of a team.
  • Ability to stay focused with tasks with minimal supervision.
  • Current driver's license with motorcycle endorsement. Driving record acceptable to our insurance carrier.

Requirements:

  • Ability to operate two-wheeled vehicles at GVWR of 1360LBS.
  • Strong communications and presentation skills.
  • Career-minded individuals who aspire for future management growth within the company.

Supervisory Responsibility:

  • No Supervisory Responsibilities.

Organizational Structure:

  • This position reports directly to the Service Manager and Assistant Service Manager.
  • This position reports indirectly to the General Manager and General Sales Manager.