Customer Service Representative

2 weeks ago


Reno, Nevada, United States Fresh Form Draft Full time
Customer Service Representative

Department: Fresh Form Draft

Employment Type: Full Time

Location: Remote

Compensation: $35,520 - $40,320 / month

Job Overview

As a Customer Service Representative at Fresh Form Draft, you will play a crucial role in delivering outstanding support to our clients. This position involves managing both incoming and outgoing communications, ensuring that customer inquiries are addressed promptly and effectively.

Key Responsibilities
  • Respond to customer calls, providing assistance with inquiries, resolving issues, and delivering product details.
  • Conduct outbound calls to follow up on customer requests, verify orders, or gather feedback on service satisfaction.
  • Guide customers through the ordering process, handle returns, and track shipment statuses.
  • Keep precise records of customer interactions within the company's CRM platform.
  • Refer complex matters to the relevant department or supervisor as needed.
  • Offer insights to management regarding frequent customer concerns and propose enhancements to service procedures.
  • Stay updated on company offerings, promotions, and policies to assist customers effectively.
Required Skills and Qualifications
  • High school diploma or equivalent; additional training in customer service is advantageous.
  • Prior experience in a customer service or call center environment is preferred.
  • Exceptional verbal and written communication abilities.
  • Strong analytical skills and attention to detail.
  • Ability to maintain composure and professionalism in challenging scenarios.
  • Familiarity with computers and experience with CRM systems.
  • Willingness to work flexible hours, including evenings and weekends if necessary.
  • Excellent multitasking and time management capabilities.
Benefits
  • Comprehensive health, dental, and vision insurance.
  • Paid time off (PTO) and holiday compensation.
  • Retirement savings plan with employer matching.
  • Opportunities for professional growth and advancement.
  • Employee discounts on Fresh Form Draft products.
  • Continuous training and development initiatives.


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