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Customer Service Representative

2 months ago

Reno, Nevada, United States Enterprise Truck Rental Full time

Customer Service Representative Opportunity

Enterprise Truck Rental is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at the Reno Tahoe Airport location.

About the Role

This part-time position is responsible for providing exceptional customer service to internal and external customers, primarily face-to-face, while supporting branch and rental needs. The successful candidate will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental backup at the airport location.

Key Responsibilities

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
  • Meet and greet customers in a friendly and timely manner.
  • Provide directions and general assistance.
  • Process returns, check-ins, and exit kiosk transactions.
  • Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
  • Understand and communicate rental terms and conditions, vehicle features, and other services.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment.
  • Responsible for notifying management of any known vehicle problems and any required vehicle maintenance.
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
  • Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
  • Perform miscellaneous and backup duties job-related duties as assigned.

Requirements

  • High school diploma or GED equivalent required.
  • Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Why Join Enterprise?

Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. We are the largest and fastest-growing privately owned automotive rental and leasing company in North America, and we are committed to providing our employees with opportunities for growth and development.