Customer Service Representative

1 day ago


Reno, Nevada, United States Patagonia Full time
Job Title: Customer Service Representative

At Patagonia, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, chat, and email.

Key Responsibilities:
  • Provide timely and effective support to customers, addressing their inquiries and concerns in a professional and courteous manner.
  • Utilize strong communication skills to resolve customer issues, ensuring a positive experience and building customer loyalty.
  • Work collaboratively with the customer service team to achieve shared goals and objectives.
  • Stay up-to-date on product knowledge, company policies, and procedures to provide accurate and informed responses to customer inquiries.
Requirements:
  • Bilingual in English and Spanish (verbal, reading, written) without using a translation service required.
  • Strong written and verbal communication skills in both English and Spanish languages.
  • Minimum of 1+ years' experience working in a customer service environment.
  • Contact/Call Center experience preferred.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.
Work Environment:

As a Customer Service Representative, you will work in a hybrid remote environment, with the flexibility to work from home or in our office. You will be required to have a dedicated workspace with a minimum internet connection speed of 100Mbps and a Patagonia-provided computer.

Equal Employment Opportunity:

Patagonia is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.



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