Customer Engagement Representative
20 hours ago
We are seeking a highly skilled and compassionate Customer Engagement Representative to join our team at Renown Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, ensuring that their healthcare needs are met in a timely and efficient manner.
Key Responsibilities- Provide excellent customer service to patients and customers, responding to inquiries and resolving issues in a professional and courteous manner.
- Act as a liaison between Renown Health and our customers, communicating effectively to ensure that their needs are met.
- Process requests, complaints, and concerns in a timely and efficient manner, providing solutions and alternatives when necessary.
- Work effectively with healthcare professionals, including providers, social workers, case managers, and nurses, to ensure seamless communication and coordination of care.
- Utilize computer systems and technology to access patient information, update records, and communicate with care teams.
- Provide education and support to patients and customers on healthcare services, benefits, and policies.
- Collaborate with colleagues to resolve complex issues and escalate concerns as necessary.
- Strong customer service skills and ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
- Basic knowledge of healthcare services and benefits, with a willingness to learn and grow in this area.
- Proficiency in Microsoft Office Suite and ability to learn new computer systems and technology.
- 1-2 years of experience in a customer service or healthcare-related role.
- Ability to speak Spanish or other languages, with a strong desire to work with diverse populations.
- Experience with electronic medical record systems and other healthcare technology.
As a Customer Engagement Representative at Renown Health, you will have the opportunity to make a meaningful difference in the lives of our patients and customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Supervisor of Customer Engagement
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Customer Engagement Center Supervisor
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Customer Engagement Supervisor
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