Customer Engagement Representative

20 hours ago


Reno, Nevada, United States Renown Health Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Engagement Representative to join our team at Renown Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, ensuring that their healthcare needs are met in a timely and efficient manner.

Key Responsibilities
  • Provide excellent customer service to patients and customers, responding to inquiries and resolving issues in a professional and courteous manner.
  • Act as a liaison between Renown Health and our customers, communicating effectively to ensure that their needs are met.
  • Process requests, complaints, and concerns in a timely and efficient manner, providing solutions and alternatives when necessary.
  • Work effectively with healthcare professionals, including providers, social workers, case managers, and nurses, to ensure seamless communication and coordination of care.
  • Utilize computer systems and technology to access patient information, update records, and communicate with care teams.
  • Provide education and support to patients and customers on healthcare services, benefits, and policies.
  • Collaborate with colleagues to resolve complex issues and escalate concerns as necessary.
Requirements
  • Strong customer service skills and ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Basic knowledge of healthcare services and benefits, with a willingness to learn and grow in this area.
  • Proficiency in Microsoft Office Suite and ability to learn new computer systems and technology.
Preferred Qualifications
  • 1-2 years of experience in a customer service or healthcare-related role.
  • Ability to speak Spanish or other languages, with a strong desire to work with diverse populations.
  • Experience with electronic medical record systems and other healthcare technology.
What We Offer

As a Customer Engagement Representative at Renown Health, you will have the opportunity to make a meaningful difference in the lives of our patients and customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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