Spa Operations Supervisor

2 weeks ago

Fort Collins, Colorado, United States Spavia Day Spa Full time
Position Overview

Spavia Foothills is on the lookout for an enthusiastic individual who is dedicated to the spa sector and eager to advance within our rapidly expanding organization. As a privately owned luxury day spa, we prioritize a familial atmosphere characterized by respect, empathy, and a balanced work/life dynamic, allowing both our clients and team members to unwind, escape, and flourish.

At Spavia, we offer an extensive array of award-winning spa services at competitive rates, all within a welcoming environment. Our clients can indulge in a comprehensive selection of massage therapies, skincare services, body treatments, and beauty solutions.

Compensation and Benefits for Spa Operations Supervisors
  • Incentives and commissions based on retail and membership sales.
  • W-2 employment status.
  • Health Insurance with 20% of the premium covered by the employer.
  • Vision, Life, and Dental Insurance fully covered by the employer.
  • Six days of paid time off accrued over time.
  • 35% discount on retail products.
  • Full-time employees are entitled to one complimentary treatment monthly and one heavily discounted treatment each month.
Reasons to Join the Spavia Team
  • A supportive culture grounded in compassion, integrity, and teamwork.
  • Our staff is enjoyable and considered our greatest asset.
  • Our membership program fosters connections, bringing individuals and communities together in rewarding ways.
  • Opportunities for advancement in leadership within a rapidly growing spa brand, with multiple pathways for increased compensation and bonuses.
  • Our clientele appreciates us; the inviting atmosphere and affordability encourage repeat visits.
Key Responsibilities of the Spa Operations Supervisor
  • Team Leadership: Oversee recruitment, interviewing, hiring, and training of new staff, with support from the Spa Manager or owner. Manage a team of 20-25 specialists, including scheduling and maximizing weekly availability.
  • Sales Management: Establish targets and motivate the team to achieve sales goals in retail, memberships, and gift cards.
  • Reporting: Generate weekly sales reports, bi-weekly payroll summaries, and end-of-month statistics. Adjust monthly objectives to align with annual business targets.
  • Leadership Development: Inspire and train the team to inform clients about treatments and products, ensuring an exceptional customer experience. Organize contests and provide incentives to meet annual objectives.
  • Facility Maintenance: Ensure treatment rooms and storage areas are clean, organized, and well-stocked. Adhere to state regulations and maintain compliance.
  • Community Engagement: Build relationships with local educational institutions. Participate in job fairs and recruiting events, and develop internship programs.
  • Customer Satisfaction: Guarantee the highest level of guest satisfaction in the industry.
  • Inventory Management: Oversee monthly inventory and supply management.
  • Marketing Support: Assist with email marketing campaigns, in-house promotions, and social media initiatives.
  • Community Outreach: Engage in events and charitable contributions to foster community relationships.
Qualifications for the Spa Operations Supervisor
  • Minimum of 2 years of managerial experience.
  • Proven sales experience.
  • Goal-oriented mindset.
  • Dependable, punctual, and passionate about the industry.
  • Professional demeanor, free from substance abuse.
  • Strong time management and organizational skills.
  • Proficient in computer applications.
  • A genuine passion for working with people.
  • Positive attitude and high energy.
  • A collaborative team player with a commitment to the spa and guest service industry.

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