Spa Operations Manager

6 days ago


Fort Collins, Colorado, United States Spavia Day Spa Full time
About Spavia Day Spa

We are a luxury day spa dedicated to providing an exceptional experience for every guest, every visit. Our team is passionate about delivering a 5-star experience through our luxurious spa amenities and award-winning treatments.

Job Summary

We are seeking a highly motivated and experienced Spa Team Lead to join our team. As a Spa Team Lead, you will be responsible for managing the team schedule, providing ongoing training, and driving sales and revenue growth.

Key Responsibilities
  • Team Management: Manage the team schedule to maximize weekly schedules and ensure seamless operations.
  • Training and Development: Provide ongoing training and coaching to team members to ensure they are equipped to provide an exceptional guest experience.
  • Sales and Revenue Growth: Drive sales and revenue growth through effective sales strategies and techniques.
  • Leadership: Motivate and lead the team to achieve exceptional results and provide a 5-star experience for every guest.
  • Cleanliness and Organization: Ensure that all areas of the spa, including retail shelves, treatment rooms, and storage areas, are clean, tidy, and stocked.
  • Hiring and Onboarding: Assist in the hiring process and onboarding of new team members, ensuring they are equipped to meet the high standards of Spavia Day Spa.
  • Inventory Management: Monitor and manage retail product inventory and supplies to ensure they are always stocked and available.
  • Community Relations: Develop and maintain relationships with local businesses and organizations to promote the spa and its services.
  • Customer Service: Manage and respond to guest communications, ensuring that every guest feels valued and appreciated.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum 2 years of experience in a spa or customer service role.
  • Skills: Excellent communication and leadership skills, ability to multitask and work in a fast-paced environment.
  • Personal Qualities: Self-motivated, reliable, and passionate about delivering exceptional results.


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