Field Support Specialist

1 week ago


Charlotte, North Carolina, United States Maxim Health Systems Full time

Job Summary:

The Field Support Specialist is a key member of our team, responsible for providing exceptional customer service and support to our clients and customers. This role requires a high level of professionalism, attention to detail, and ability to work independently in a fast-paced environment.

Key Responsibilities:

  • Maintain confidentiality of client, patient, caregiver, and team member information and records
  • Meet and maintain HIPAA regulations in regards to Protected Health Information
  • Assist candidates through the application, hiring, and onboarding process
  • Assist with the billing, payroll, and medical records process
  • Demonstrate positive professional interactions with all candidates, caregivers, team members, clients and customers
  • Greets and provides excellent customer service to all visitors
  • Manage the front desk console and provides clients and customers with a positive first impression
  • Assist with various office administrative functions, including ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles
  • Perform other duties as assigned

Requirements:

  • High school diploma or equivalent degree required
  • Minimum one year of administrative work experience, to include typing skills
  • Meets all federal, state, and local requirements
  • Proficiency with computers, including Microsoft Office
  • Excellent verbal and written communication skills
  • Ability to work independently and multitask effectively while maintaining attention to detail

Benefits:

Maxim Healthcare Group offers a comprehensive benefits package, including competitive pay, health, dental, vision, and life insurance, 401(k) savings plan, awards and recognition programs, and more. Benefit eligibility is dependent on employment status.

About Maxim Healthcare Group:

Maxim Healthcare Group has been making a difference in the lives of our patients, caregivers, and employees for over 30 years. Our nationwide suite of services includes home healthcare, companion and behavioral care, healthcare staffing, and workforce solutions. We are committed to customer service, compassionate patient care, and filling critical staffing needs.

Equal Opportunity Employer:

Maxim Healthcare Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.



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