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IT Support Specialist

2 months ago

Charlotte, North Carolina, United States Bartlett Tree Experts Full time
Job Title: IT Support Specialist

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Bartlett Tree Experts. As a key member of our Technology Success Advocate team, you will provide exceptional customer service and technical support to our end-users, ensuring seamless operation of our computer and mobile devices.

Responsibilities:
  • Provide technical support and troubleshooting for computer hardware, software, and peripherals
  • Install and configure computer systems, software, and printers
  • Investigate and resolve complex technical issues
  • Assist with onboarding of new users and manage security settings
  • Manage stock of equipment and other supplies
  • Support use of Microsoft 365 Platform, SharePoint, OneDrive, Teams, and PBX
  • Maintain Technology service desk policies and procedures
  • Develop Knowledgebase articles for Technology group and end-users
  • Manage Technology assets and maintain software/hardware inventory
Requirements:
  • Undergraduate degree in Computer Science, Information Technology, or a similar technical field
  • 5 or more years of experience in a similar role
  • Extensive knowledge of Microsoft Active Directory, Windows 10, PC and Mac hardware, printing, peripherals, mobile devices, remote access, systems imaging, virus/malware removal, and productivity applications
  • Strong working knowledge of ticketing platforms, operating systems migrations, automated deployment of software packages and updates
  • Excellent interpersonal skills and command of written/spoken English
  • Ability to work independently and take initiative; demonstrated ability to identify and troubleshoot complex problems
  • Professional and service-oriented demeanor; must be able to work cooperatively with users and external partners
  • Excellent attendance and punctuality
  • Available to work on occasional evenings and weekends (as needed)
Benefits:
  • Competitive compensation
  • Medical, HSA/FSA, dental, vision, life, and disability insurance
  • 401k retirement plan
  • Vacation time and paid holidays
  • Incentive-based Wellness Program
  • Employee Assistance Program