Technical Field Support Specialist

2 weeks ago


Charlotte, North Carolina, United States OneCloud Corporation Full time
Job Overview

Position Summary:

The Technical Field Support Specialist role provides an excellent opportunity to gain expertise in various technology systems, including telephony and networking. This position involves both local and out-of-state travel, alongside office duties for remote customer assistance and pre-installation preparations. If you enjoy hands-on problem-solving, engaging with clients, and being part of a collaborative team, this role is tailored for you. This position encompasses both fieldwork and remote support for all services offered by OneCloud Corporation. A company vehicle will be available for travel purposes. This is a full-time role with a standard workweek from Monday to Friday, although project requirements may necessitate varied start and end times, including potential weekend work, overtime, and on-call responsibilities.

Key Responsibilities:

  • Install cabling for voice, data, CATV, and paging systems.
  • Set up phone systems, telephones, SIP lines, cell booster equipment, networking devices, POS systems, computers, televisions, and peripherals.
  • Pre-assemble, configure, and test phone systems and SIP devices prior to installation.
  • Deliver both on-site and remote maintenance support for all installed products and cabling.
  • Assist on-site with troubleshooting and equipment upgrades.
  • Execute additional tasks as assigned.
  • Lead installation projects from planning through to completion, ensuring adherence to company standards and client specifications.
  • Coordinate with clients to schedule installations, evaluate site readiness, and address any concerns.
  • Ensure all necessary equipment and materials are prepared and available for installations.
  • Conduct quality assurance checks on all installations to guarantee functionality and client satisfaction.
  • Thoroughly document all installation processes and procedures.
  • Create and update internal knowledge base articles to facilitate future installations and support.
  • Cross-train fellow technicians on specialized installations and projects to enhance team expertise.

Qualifications:

  • Strong analytical and problem-solving abilities.
  • Quick adaptability to new skills and technologies.
  • Comfortable working in a fast-paced, deadline-driven environment.
  • Excellent communication skills.
  • Outstanding organizational and interpersonal capabilities.
  • Self-motivated individual, capable of leading initiatives and collaborating as a team member.
  • Willingness to travel as required.
  • Must possess a clean driving record and be able to pass a background check.

Physical Requirements:

  • Availability for on-call and after-hours work as necessary.
  • Ability to lift up to 75 pounds occasionally.
  • Must be willing to undergo a background check, in accordance with local laws and regulations.
  • Must be at least 21 years old and possess a valid driver's license.

Preferred Qualifications:

  • Experience with voice and data cabling.
  • Knowledge of telecom and paging installation and troubleshooting.
  • Experience in a call center environment.
  • Customer service experience.
  • Familiarity with VoIP or networking technologies.

Benefits:

  • Health, Vision, and Dental Insurance
  • 401K Plan
  • Paid Time Off
  • Employee Discount Programs

Company Culture:

At OneCloud Corporation, our success is driven by our people and technology, serving clients across the United States. As a technology communications firm, we promise an environment that fosters your best performance and rewards it with ample opportunities for growth. We encourage our employees to take initiative and act as entrepreneurs. Our culture is what makes OneCloud a dynamic and fulfilling workplace. Every team plays a vital role in achieving exceptional customer satisfaction. We are continually seeking the next generation of experts to help us excel in the telecommunications sector. Celebrating success and maintaining integrity are fundamental to our identity at OneCloud.



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