Principal Field Clinical Specialist, Mitral

2 weeks ago

Charlotte, North Carolina, United States Medtronic Full time
About the Role

We are seeking a highly skilled Principal Field Clinical Specialist to join our team at Medtronic. As a key member of our clinical support team, you will play a critical role in providing technical and educational support to our customers, ensuring the safe and effective use of our Mitral Valve Therapies products.

Responsibilities
  • Conduct on-site education and consulting to provide technical and educational support to customers.
  • Support field personnel in providing the best possible outcomes and service for Medtronic customers.
  • Partner with cross-functional teams to develop and execute plans for enrollment.
  • Participate in conventions, forums, and meetings to increase product awareness.
  • Work closely with Therapy Development Management to provide customer case and education support.
  • Identify and facilitate execution on growth opportunities with the Clinical Support Team.
  • Serve as a technical resource to support a specific medical product or solution.
  • Assist in the clinical study procedure, playing a key role in all aspects of Intrepid TMVR/TTVR device preparation & case support.
  • Provide technical support and device and system troubleshooting as needed.
  • Provide support regarding device suitability and patient selection.
  • Provide comprehensive support including knowledge of imaging modalities (echo/angio/CT).
  • Provides feedback from clinical sites on the performance of the product to be incorporated in engineering designs or enhancements, supports research and development in evaluating concepts for new products, and considers potential modifications for existing devices while serving as a technical resource between engineering and the customer.
  • Develops and maintains customer relationship and enrollment support with assigned sites at all levels through intimate knowledge of center processes and resources.
  • Identify, establish and maintain productive working relationships with PI's, Research Coordinators, OR/Cath Lab Staff, Nursing units, key decision makers, administrative staff, etc.
  • Point of contact with assigned sites during patient screening and enrollment for clinical investigation, providing the support needed to collect all required screening materials for review by the assigned review committee and/or the sponsor.
  • Coordinate communication between internal and external customers to facilitate shipping and return of product according to Medtronic policy.
  • Will be responsible for assisting in the development and delivery of physician training materials. This includes but is not limited to hands-on training such as procedure simulators and benchtop models, presentation of didactic sessions, case studies and other training-related presentations at investigator and research coordinator meetings and other training events.
  • Educate and train customer sites including physicians, hospital personnel and hospital staff on technical matters relating to Medtronic products by conducting and/or coordinating one-on-one training sessions, in-service education programs, seminars and/or outside symposiums. Provide training and resources for the certification and activation for procedures.
  • Educate, mentor and train internal Medtronic employees in all functions as required.
Requirements
  • High school diploma/degree with a minimum of 11 years of clinical support (e.g., field clinical specialist/clinical engineer or relevant hospital experience)
  • Associate degree with a minimum of 9 years of clinical support (e.g., field clinical specialist/clinical engineer or relevant hospital experience)
  • Bachelor's degree required with a minimum of 7 years of clinical support (e.g., field clinical specialist/clinical engineer or relevant hospital experience)
  • Advanced degree with a minimum of 5 years of clinical support (e.g., field clinical specialist/clinical engineer or relevant hospital experience)
  • 3+ years Structural Heart industry field experience (TAVR, Mitral, Tricuspid, LAAC, etc.)
  • Experience with echocardiographic imaging of the mitral and/or tricuspid valve
  • Experience using CT segmentation & analysis software (3Mensio or other)
  • Experience with trans-septal procedures including TMVR or LAAC or other adjacent therapies
  • Clinical Research experience including coordinating multi-center trials and/or significant experience in the structural heart field with established technical expertise and knowledge
  • Experience in presenting, writing and teaching clinical and medical information
  • Experience with group presentations and hands-on experience with interventional/surgical cardiac procedures
  • Clinical Research experience in structural heart or other medical devices
  • Experience coordinating multi-center cardiology trials
  • Experience in Good Clinical Practice (GCP) and/or regulatory compliance guidelines for clinical trials
  • Proficient in MS Office applications: Excel, PowerPoint, Word, MS Project (or similar scheduling software), project management techniques and tools.
About Medtronic

At Medtronic, we are committed to improving the lives of patients around the world. We are a global leader in medical technology and solutions, and we are passionate about delivering innovative products and services that make a meaningful difference in the lives of our customers.

Benefits and Compensation

We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, including training and education programs, mentorship, and career advancement opportunities.

Work Environment

The work environment for this role will include clinical settings, including operating rooms and cath labs. You will be required to work in a fast-paced environment and be able to lift 20 pounds. You will also be required to travel extensively by car and plane, and be able to sit and stand for 8 hours/day.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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