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Field Engineering Specialist

2 months ago

Charlotte, North Carolina, United States Roche Holdings Inc. Full time
Job Title: Field Engineering Specialist

Roche is a global leader in healthcare, and we're seeking a highly skilled Field Engineering Specialist to join our team. As a Field Engineering Specialist, you will be responsible for providing technical support and repair services for our diagnostic equipment in the Burlington, NC area.

Key Responsibilities:
  • Provide routine technical support, on-site service, repair, and installation of Roche products.
  • Diagnose and resolve mechanical, hardware, software, and system failures.
  • Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
  • Travel to customer sites, including some overnight travel, to provide technical support and repair services.
Requirements:
  • High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
  • 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
  • Successfully training or certification as defined by RD Services Leadership and policy.
  • Ability to travel, including some overnight travel, is required.
Preferred Qualifications:
  • 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
  • Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
  • The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Roche offers a competitive salary range of $66,200-$123,000, based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

At Roche, we're committed to diversity, equity, and inclusion, and we're an equal opportunity employer. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.