Automotive Customer Service Specialist

2 weeks ago

California, Missouri, United States Windcomservices Full time
Automotive Customer Service Specialist
Windcomservices is a family-owned business dedicated to providing exceptional service since its inception. With numerous locations nationwide, we strive to create the best opportunities for our employees, customers, and the communities we serve.

Our ongoing commitment is to enhance our services and facilities to meet our customers' needs and expectations consistently, ensuring a pleasant and informative experience.

We are always on the lookout for skilled, self-driven individuals to join our team. If you believe you have what it takes to be part of a dynamic environment, we encourage you to explore this opportunity.

Windcomservices is an Equal Opportunity Employer, welcoming qualified candidates from diverse backgrounds without regard to race, religion, gender, sexual orientation, age, national origin, disability, or veteran status.

Job Overview
The Automotive Customer Service Specialist serves as the primary communication link for service and repair activities, acting as the intermediary between clients and technicians.

As the main point of contact for all automotive service inquiries, the Specialist must actively listen to and comprehend customer concerns, coordinate necessary services and repairs, and manage expectations for both customers and technicians regarding service timelines.

The ideal candidate should possess a high school diploma or GED, with some post-secondary automotive training or relevant experience preferred. A minimum of one year in a dealership or large facility setting is advantageous, along with a valid driver's license and a clean driving record. A strong background in technical knowledge and customer service is essential.

Successful candidates will thrive in a fast-paced team environment, demonstrating a positive attitude, professional demeanor, excellent communication skills, and a commitment to delivering outstanding customer service.

This job description highlights key responsibilities of the position, but additional tasks may be assigned as necessary.

Key Responsibilities
  • Schedule service appointments for customers, either in person or via phone, ensuring accurate diagnosis of issues.
  • Follow up on repair status to guarantee timely vehicle readiness, informing customers in advance of any delays and obtaining necessary authorizations for revised estimates.
  • Provide repair recommendations and manage customer expectations regarding service delivery.
  • Ensure all completed repairs undergo quality control checks and/or road tests.
  • Maintain up-to-date knowledge of vehicle operations, warranties, and relevant service information.
  • Meet or exceed all service level targets.
  • Ensure compliance with documentation regulations and standards.
  • Adhere to and enforce all safety policies and procedures.
  • Participate in staff meetings, training sessions, and educational opportunities as required.
  • Perform additional duties as assigned.
Qualifications
  • High school diploma or GED.
  • One year of experience in a dealership or large facility preferred.
  • Valid and unrestricted driver's license with a clean driving record.
  • Dependable and professional demeanor.
  • Strong focus on safety and customer service.
  • Basic computer and internet proficiency.
  • Exceptional communication skills.
  • Professional appearance and work ethic.
  • Able to follow instructions accurately.
  • Physical ability to bend, kneel, squat, stand, and lift heavy objects as necessary.
Compensation and Benefits
  • Competitive pay based on experience.
  • Medical benefits.
  • Paid vacation and holidays.
  • Professional work environment.
  • Non-smoking and drug-free workplace.
  • Opportunities for advancement.
  • Direct deposit and 401(k) with company match.

The above statements are intended to describe the general nature and level of work performed by individuals in this position. This is not an exhaustive list of all duties and responsibilities, and we reserve the right to amend and change responsibilities as necessary.

We are an Equal Opportunity Employer and maintain a drug-free workplace.

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