Front Desk Coordinator

2 days ago


Whitmore Lake, United States Hamilton Community Health Network Inc Full time
Job Description

We are seeking a skilled Front Desk Coordinator to join our team at the Hamilton Community Health Network Inc. As a Front Desk Coordinator, you will play a critical role in ensuring the smooth operation of our front office, providing exceptional customer service to patients, and supporting our clinical staff.

Key Responsibilities:

  • Schedule patients for walk-in and follow-up appointments
  • Answer phone calls and take messages for staff
  • Contact patients by phone to notify them of scheduled appointments and cancel/reschedule appointments as needed
  • Accurately enter patient demographics, insurance, and payer codes into Centricity
  • Verify insurance coverage and accurately document information in Centricity
  • Ensure overall waiting room organization, including patient movement
  • Collect old balances and co-payment for services and follow payment processes
  • Import EMR charges and approve tickets for patient pay, sliding fee, and homeless

About the Role:

This is a full-time position that requires a high school diploma or equivalent, two years of clerical experience, or one year of experience in a healthcare setting. You must have knowledge of managed care processes, typing skills, and computer/data entry experience.



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