Front Desk Team Lead

5 days ago


Lake Forest, California, United States Lake Forest TownePlace Suites by Marriott Full time
About the Role

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Lake Forest TownePlace Suites by Marriott. As a key member of our front office staff, you will be responsible for providing exceptional guest service, coordinating hotel activities, and supporting the General Manager in their absence.

This is an excellent opportunity for someone who is passionate about hospitality and creating memorable experiences for our guests. If you have a strong work ethic, excellent communication skills, and the ability to multitask, we want to hear from you

Responsibilities
  • Coordinates front office activities and provides support to the General Manager
  • Performs functions of Guest Service Agent as scheduled by Management
  • Provides training, including safety training, to front office staff as directed by Management
  • Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
  • Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
  • Corresponds with group and travel agents to answer special requests for rooms and rates
  • Assists with sales and marketing efforts as directed
  • Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
  • Answers inquiries pertaining to hotel policies and services
Requirements
  • 0 – 1+ year of customer service experience
  • Passionate about hospitality and creating an exceptional guest experience
  • Ability to handle confidential information, including guest records, with a high degree of integrity
  • Ability to answer and route calls as appropriate; takes guest messages with accuracy
  • One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination or education and experience
What We Offer

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. Our benefits package includes health insurance, retirement plan, and paid time off.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application today. We look forward to hearing from you



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