Front Desk Supervisor

2 days ago

Lake Forest, United States Homewood Suites & Hampton Irvine Full time

Homewood/Hampton Irvine Spectrum is seeking a dedicated and experienced Front Desk Supervisor to join our team. The ideal candidate will lead our front desk team members by example, ensuring that every guest receives exceptional service from the moment they arrive until their departure. As a Front Desk Supervisor, you will play a pivotal role in the daily operations of our front desk, supervising the team, resolving guest issues, and ensuring that our standards of service excellence are consistently upheld.

Key Responsibilities:

  • Supervision of Staff: Lead, mentor, and train front desk associates to ensure smooth and efficient operation of the front desk. Schedule shifts, manage workloads, and ensure proper staffing levels.
  • Guest Relations: Handle guest inquiries, complaints, and requests in a professional and timely manner. Serve as the point of contact for any escalated issues and ensure prompt resolution.
  • Operations Management: Oversee the daily operations of the front desk, including check-in/check-out procedures, reservations, room assignments, and the accurate processing of guest payments.
  • Communication: Maintain effective communication with other hotel departments to ensure a seamless guest experience. Coordinate with housekeeping, maintenance, and other departments as necessary.
  • Reporting: Prepare and maintain reports related to front desk operations, including occupancy, revenue, and guest satisfaction metrics. Assist in the development and implementation of standard operating procedures (SOPs).
  • Technology and Systems: Ensure proficiency in the use of property management systems (PMS) and other relevant software. Troubleshoot system issues and provide training to staff as needed.
  • Compliance: Ensure compliance with all hotel policies, procedures, and safety regulations. Maintain knowledge of local, state, and federal regulations affecting front desk operations.
Qualifications:
  • Experience: Minimum of 2-3 years of experience in a front desk role within the hospitality industry, with at least 1 year in a supervisory or leadership capacity.
  • Education: High school diploma or equivalent required; a degree in hospitality management or a related field is preferred.
  • Skills: Strong leadership and interpersonal skills, with the ability to motivate and develop team members. Excellent communication, problem-solving, and organizational abilities.
  • Technical: Proficiency in property management systems (PMS) and Microsoft Office Suite. Experience with [specific PMS used by the hotel] is a plus.
  • Customer Service: A passion for delivering outstanding customer service and a commitment to exceeding guest expectations.
Work Environment:
  • Schedule: This position requires flexibility, including the ability to work weekends, holidays, and shift work as needed.
  • Physical Demands: Ability to stand for extended periods, lift luggage up to 30 lbs, and perform other physical tasks related to front desk operations.
Benefits:
  • Competitive salary and opportunities for growth within the company
  • Health, dental, and vision insurance
  • Paid time off and holiday pay
  • Employee discounts with Hilton Worldwide

Application Process:

Interested candidates are encouraged to apply by submitting their resumes and cover letters outlining their qualifications and experience to nlewis@s3hotelgroup.

Homewood/Hampton Inn Irvine Spectrum is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Front Desk Supervisor

    2 months ago

    Lake Forest, United States Homewood Suites & Hampton Irvine Full time

    Job DescriptionJob DescriptionHomewood/Hampton Irvine Spectrum is seeking a dedicated and experienced Front Desk Supervisor to join our team. The ideal candidate will lead our front desk team members by example, ensuring that every guest receives exceptional service from the moment they arrive until their departure. As a Front Desk Supervisor, you will play...

  • Front Desk Supervisor

    2 days ago

    Lake Forest, California, United States Homewood Suites & Hampton Irvine Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Homewood Suites & Hampton Irvine. As a key member of our front desk team, you will be responsible for providing exceptional customer service, leading by example, and ensuring that every guest receives a seamless and memorable experience.Key...

  • Front Desk Operations Manager

    5 days ago

    Lake Forest, California, United States Homewood Suites & Hampton Irvine Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Homewood Suites & Hampton Irvine. As a key member of our front desk team, you will be responsible for providing exceptional guest service, leading by example, and ensuring that our high standards of service excellence are...

  • Front Desk Supervisor

    5 days ago

    Bear Lake, United States Guest Services Full time

    Job SummaryThe Front Desk Supervisor plays a crucial role in ensuring the smooth operation of our front desk and guest services. This position oversees the front desk agents and operations, including checking guests in and out, reservations, and monitoring of the switchboard, while maintaining exceptional guest service standards.Key ResponsibilitiesReceive...

  • Front Desk Supervisor

    1 day ago

    Bear Lake, United States Guest Services Full time

    Job SummaryThe Front Desk Supervisor is responsible for overseeing the front desk agents and operations, ensuring excellent guest service, and maintaining a safe and welcoming environment for guests. This role requires strong communication and interpersonal skills, as well as the ability to multitask and prioritize tasks effectively.Key...

  • Front Desk Supervisor

    4 weeks ago

    Salt Lake City, United States American Cybersystems Full time

    The iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The proposed project includes a new 8-story, 212-key infrastructure, alongside an additional 13 keys in the renovated Depot, totaling 225 keys altogether. The full-service lifestyle luxury hotel will be a first of its kind in the Salt Lake City...

  • Hotel Front Desk Supervisor

    4 weeks ago

    Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full time

    Were looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants...

  • Front Desk Supervisor

    2 weeks ago

    Salt Lake, Utah, United States American Cybersystems Full time

    Front Desk Supervisor OpportunityWe are seeking a highly motivated and customer-focused Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a key member of our hospitality team, you will be responsible for supervising front desk operations, including check-in, check-out, and guest services.Key...

  • Hotel Front Desk Supervisor

    3 months ago

    Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full time

    Description We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards....

  • Front Desk Representative

    4 weeks ago

    Forest Lake, Minnesota, United States Running Aces Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Running Aces Casino, Hotel & Racetrack. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a positive experience for all visitors.Key...

  • Front Desk Supervisor

    4 weeks ago

    Fife Lake, Michigan, United States Emerald Queen Hotel & Casinos Full time

    Job SummaryThe Emerald Queen Hotel & Casinos is seeking a highly skilled and experienced Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling reservations, and ensuring a smooth and efficient check-in process.Key ResponsibilitiesCustomer Service: Provide...

  • Hotel Front Desk Supervisor

    4 months ago

    Prior Lake, United States Hotel Resource Full time

    **Other** **Hotel Front Desk Supervisor** Hotel Front Desk Supervisor Mystic Lake Casino Hotel Prior Lake MN **Hotel Front Desk Supervisor** **Company:** Mystic Lake Casino Hotel **Location:** 55372 US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** * Any combination of...

  • Front Desk Supervisor

    4 weeks ago

    Salt Lake, Utah, United States American Cybersystems Full time

    Job SummaryWe are seeking a highly motivated and experienced Front Desk Supervisor to join our team at American Cybersystems. As a key member of our hospitality team, you will be responsible for leading the front desk operations, ensuring exceptional customer service, and driving business growth.Key ResponsibilitiesSupervise and manage front desk operations,...

  • Front Desk Supervisor

    4 months ago

    Lake Placid, United States Whiteface Lodge Full time

    Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...

  • Front Desk Representative

    4 weeks ago

    Forest Lake, Minnesota, United States Running Aces Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Running Aces Casino, Hotel & Racetrack. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a seamless experience for our valued patrons.Key...

  • Front Desk Supervisor

    4 months ago

    Lake Placid, United States HHM Hotels Full time

    Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates,...

  • Front Desk Agent

    2 months ago

    Lake Forest, United States Homewood Suites & Hampton Irvine Full time

    Job DescriptionJob DescriptionHomewood/Hampton Inn Irvine Spectrum is looking for a friendly, professional, and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service that reflects Hilton’s commitment to excellence. Your role will involve...

  • Front Desk Agent

    2 months ago

    Lake Forest, United States Homewood Suites & Hampton Irvine Full time

    Homewood/Hampton Inn Irvine Spectrum is looking for a friendly, professional, and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service that reflects Hilton's commitment to excellence. Your role will involve welcoming guests, managing...

  • Front Desk Representative

    3 weeks ago

    Lake Forest, California, United States Homewood Suites & Hampton Irvine Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Homewood Suites & Hampton Irvine. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Guest Check-In/Check-Out: Efficiently handle...

  • Front Desk Coordinator

    4 months ago

    Lake Forest, United States The Joint Full time

    ** Now Hiring!Front Desk Coordinator - Lake Forest, CA** Lake Forest, CA **Front Desk Coordinator - Lake Forest, CA** Lake Forest, CA Part Time If you have the drive, desire and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like...