Sales Support Specialist
2 weeks ago
About Us:
Sage Hospitality Group is dedicated to providing exceptional service and creating memorable experiences for our guests. We pride ourselves on fostering a supportive environment for our associates, where innovation and creativity are encouraged.
Position Overview:
We are seeking a Sales Coordinator who will play a vital role in enhancing customer satisfaction through effective administrative support. This position involves assisting sales managers with various clerical tasks related to guest interactions and hotel communications.
Key Responsibilities:
- Manage incoming sales inquiries via phone and in-person, ensuring timely and professional responses.
- Prepare necessary documentation, including contracts and proposals, as directed by sales management.
- Coordinate group and wedding bookings, ensuring all client needs are met promptly.
- Maintain clear communication with various departments to guarantee seamless execution of events.
- Develop and maintain organized client files to support efficient service delivery.
- Build strong relationships with clients through professional and courteous interactions.
- Collaborate with the sales team to meet established sales objectives.
- Stay informed about hotel rates, promotions, and selling strategies.
- Assist in the preparation of sales reports as required.
- Facilitate effective communication within the hotel team regarding upcoming events.
- Support the implementation of hotel-specific sales strategies.
- Ensure timely follow-up on client inquiries and needs.
- Represent the hotel with integrity and professionalism at all times.
- Foster a positive team environment through open communication and collaboration.
- Maintain a professional appearance and demeanor.
- Assist in organizing client events and luncheons.
- Conduct property tours for potential clients.
- Prepare welcome gifts for guests and maintain supply inventory.
Qualifications:
Education: High school diploma or equivalent.
Experience: Previous experience in sales, hospitality, or administrative roles is preferred.
Skills:
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Strong organizational and communication skills.
- Attention to detail and ability to multitask effectively.
Work Environment:
This position is based in a general office and hotel environment, requiring mobility to assist clients and perform various tasks.
Benefits:
- Paid holidays and vacation time.
- 401(k) plan with employer matching.
- Comprehensive medical, dental, and vision insurance.
- Employee discounts on hotel stays and dining.
- Tuition reimbursement and professional development opportunities.
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