Automotive Customer Service Consultant

1 week ago


Farmington, Michigan, United States LaFontaine Volvo Cars of Farmington Hills Full time
Automotive Service Advisor

Position Overview:

As an Automotive Service Advisor, you will play a crucial role in our service department, ensuring that our customers receive top-notch service and support for their vehicles.


Key Responsibilities:

  • Coordinate and schedule service appointments efficiently.
  • Recommend additional services to enhance vehicle performance and customer satisfaction.

Benefits Offered:

  • Attractive Compensation Package
  • Incentive Programs for Employee Referrals
  • Exclusive Discounts on Vehicle Purchases and Services
  • Comprehensive Benefits Package including Medical, Dental, Vision, Life Insurance, and more
  • 401(k) Plan with Employer Contributions
  • Paid Time Off and Holiday Pay

Qualifications:

  • Strong problem-solving abilities.
  • Proficient in documentation and repair order management.
  • Excellent written and verbal communication skills.
  • Customer-oriented mindset.
  • Able to address and resolve customer objections effectively.
  • Positive demeanor and team-oriented approach.

Education and Experience Requirements:

  • High School Diploma or equivalent.
  • A minimum of 2 years of relevant experience in a similar role.

Essential Duties:

  • Maintain a high Customer Satisfaction Index (CSI) rating.
  • Welcome customers in a professional and friendly manner.
  • Gather accurate information regarding customer needs and vehicle details.
  • Advise customers on necessary vehicle maintenance and repairs.
  • Provide clear estimates for parts and labor.
  • Establish payment options for services rendered.
  • Monitor the progress of repair orders and communicate updates to customers.
  • Foster positive relationships with customers to encourage repeat business.
  • Ensure a clean and organized work environment.

Physical Demands:

  • Ability to perform various tasks using hands.
  • Capable of standing, walking, and sitting for extended periods.
  • Occasional exposure to environmental elements.
  • Ability to lift and carry items weighing up to 10 pounds.

About LaFontaine Volvo Cars of Farmington Hills:

Founded in 1980, LaFontaine Automotive Group has grown to include numerous retail franchises and collision centers, employing a dedicated team of nearly 2,500 individuals. Our mission is to personalize the automotive experience, connecting families and strengthening communities through our core values of Accountability, Responsibility, Respect, Communication, Teamwork, and Passion.


Our Commitment:

We strive to build lifelong relationships that connect families and enhance the automotive experience.



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