Vehicle Service Consultant

1 week ago


Farmington, Michigan, United States Ziems Ford Corners Full time
Job Overview

Ziems Ford Service Department is on the lookout for a dedicated Service Advisor. This role is crucial as Service Advisors are the primary point of contact for customers at a repair facility. They are responsible for welcoming clients, understanding their vehicle concerns, and effectively communicating these issues to the automotive technician team, ensuring a seamless experience for the customer.

Key Responsibilities

  • Engage with customers to assess their vehicle repair and service needs
  • Enhance customer satisfaction through strong relationship building
  • Uphold the company's commitment to ethical business practices, professionalism, and exceptional customer service
  • Track the status of each vehicle throughout the day, providing regular updates to customers
  • Boost profitability by optimizing sales and implementing retail promotions
  • Supervise technicians as they work on customer vehicles, focusing on time management, parts procurement, and job completion
  • Participate in quality assurance processes
  • Contribute to the creation and documentation of standard operating procedures as necessary
  • Be available for occasional evening and weekend shifts.

Required Qualifications

  • Previous experience as an automotive service advisor is preferred
  • High school diploma or equivalent is required
  • Must possess a valid driver's license with a clean driving record
  • Completion of accredited training in service advisor skills, customer satisfaction, and quality control
  • Fluency in reading, writing, and speaking English
  • Ability to maintain focus and complete tasks amidst interruptions
  • Strong multitasking abilities
  • Proficient in the use of computers and business equipment


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