Vehicle Service Consultant
1 week ago
Ziems Ford Service Department is on the lookout for a dedicated Service Advisor. This role is crucial as Service Advisors are the primary point of contact for customers at a repair facility. They are responsible for welcoming clients, understanding their vehicle concerns, and effectively communicating these issues to the automotive technician team, ensuring a seamless experience for the customer.
Key Responsibilities
- Engage with customers to assess their vehicle repair and service needs
- Enhance customer satisfaction through strong relationship building
- Uphold the company's commitment to ethical business practices, professionalism, and exceptional customer service
- Track the status of each vehicle throughout the day, providing regular updates to customers
- Boost profitability by optimizing sales and implementing retail promotions
- Supervise technicians as they work on customer vehicles, focusing on time management, parts procurement, and job completion
- Participate in quality assurance processes
- Contribute to the creation and documentation of standard operating procedures as necessary
- Be available for occasional evening and weekend shifts.
Required Qualifications
- Previous experience as an automotive service advisor is preferred
- High school diploma or equivalent is required
- Must possess a valid driver's license with a clean driving record
- Completion of accredited training in service advisor skills, customer satisfaction, and quality control
- Fluency in reading, writing, and speaking English
- Ability to maintain focus and complete tasks amidst interruptions
- Strong multitasking abilities
- Proficient in the use of computers and business equipment
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