Overnight Patient Access Coordinator

2 weeks ago


Palm Coast, Florida, United States AdventHealth Palm Coast Full time

Position Overview:

The role of the Patient Registration Specialist involves ensuring that patients are accurately registered across all service lines. This position is essential for performing eligibility checks, securing pre-certifications and authorizations, arranging financial plans, and managing payments for services rendered.

Work Schedule:

This position operates during overnight hours, specifically from 11 PM to 7:30 AM, including weekdays and rotating weekends.

Core Responsibilities:

  • Conduct patient registration by collecting essential demographic details and processing insurance information and payments.
  • Maintain effective communication with clinical partners to enhance the patient experience through collaboration between clinical, ancillary, and patient access departments.
  • Provide timely coverage of the assigned work area to ensure prompt service for patients and clinical partners.
  • Facilitate relief coverage during extended absences from the registration area.
  • Meet and exceed productivity benchmarks set by department leadership.
  • Adhere to attendance and punctuality standards while demonstrating flexibility to accommodate departmental needs.
  • When necessary, provide coverage for PBX (switchboard) duties, including full shifts and breaks.

Qualifications:

Education and Experience:

  • High School diploma or GED is required.
  • A minimum of one year of experience in customer service is essential.

Equal Opportunity Employment:

This organization is committed to equal opportunity and does not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age, or disability. All employment decisions are made based on qualifications, merit, and business needs.



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