Patient Access Operations Manager

2 weeks ago

West Palm Beach, Florida, United States Advanced Management USA, LLC Full time

Position Overview: The Patient Access Operations Manager is tasked with the strategic design, coordination, and execution of patient engagement and care systems. This role includes overseeing and enhancing patient scheduling processes.

Key Responsibilities:

  • Oversee daily operations of the call center, emphasizing exceptional customer service and operational efficiency.
  • Ensure that call center representatives consistently meet organizational standards and expectations.
  • Participate in the recruitment, training, and development of call center staff.
  • Coordinate schedules for call center agents to align with organizational requirements.
  • Communicate company initiatives, services, and protocols to team members through effective training sessions.
  • Monitor call interactions to ensure compliance with HIPAA regulations and quality standards, providing constructive feedback to enhance performance.
  • Generate productivity reports for management review.
  • Collaborate with team members to boost call center efficiency and improve the customer experience.
  • Maintain high levels of satisfaction among provider practices by addressing their concerns promptly.
  • Foster a safe and supportive work environment for all team members.
  • Assist in facilitating meetings as required.
  • Encourage daily engagement among employees.
  • Be available for late evening shifts and weekend projects as determined by management.
  • Integrate practice EMRs remotely to support care coordination efforts.
  • Conduct research and analyze data to create reports and documentation.
  • Collect and manage data reflecting practice performance in patient care services and gather patient information for eligibility assessments.
  • Organize and manage documentation and reference materials.
  • Adhere to all HIPAA, confidentiality, and privacy regulations.

Required Skills:

Exceptional communication, management, organizational, and planning abilities.

Strong written and verbal communication skills.

Advanced skills in conflict resolution.

Proficient in information gathering and monitoring.

Effective problem analysis and resolution capabilities.

Sound judgment and decision-making skills.

High level of confidentiality awareness.

Familiarity with HIPAA regulations and ethical considerations regarding employee information.

Reliable attendance and punctuality.

Meticulous attention to detail and accuracy.

Qualifications:

A Bachelor's degree is required.

A minimum of two years of experience in a healthcare setting.

Proficient in computer applications, particularly MS Office Suite.

Understanding of standard office administrative practices and procedures.

Compensation and Benefits:

  • Salary: $60,000+ based on experience and qualifications.
  • Comprehensive health insurance, including medical, dental, and vision coverage.
  • Retirement savings plan with employer contributions.
  • Paid time off and holidays.
  • Opportunities for professional development and tuition reimbursement.
  • Flexible working hours and remote work options.

Employment Type: Full-time, permanent.

This role offers an opportunity to lead impactful changes in healthcare delivery. The successful candidate will contribute to innovative initiatives in value-based care while advancing their career in a dynamic and supportive environment.

Advanced Management USA is an equal opportunity employer and maintains a drug-free workplace. Employment is contingent upon successful completion of a drug screening, background check, reference verification, health assessment, and credential/license verification.

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