Patient Access Operations Manager

2 weeks ago

West Palm Beach, Florida, United States Advanced Management USA, LLC Full time

Overview: This role is pivotal in the design, coordination, and execution of patient engagement and care systems. The individual will oversee and facilitate patient scheduling operations.

Key Responsibilities:

  • Oversee daily functions within the organization's call center, emphasizing customer satisfaction and efficiency.
  • Ensure that call center representatives meet organizational expectations and performance standards.
  • Assist in the recruitment, training, and development of call center staff.
  • Organize and manage the scheduling of call center personnel to align with organizational needs.
  • Comprehend all organizational initiatives, services, protocols, and guidelines, effectively communicating these to team members through training sessions.
  • Monitor calls to guarantee compliance with HIPAA regulations and quality standards, providing constructive feedback to enhance performance.
  • Generate productivity reports for management review.
  • Collaborate with team members to boost call center efficiency and enhance customer experience.
  • Ensure provider practices receive timely responses and solutions to their inquiries and challenges.
  • Foster a safe and positive work environment for all team members.
  • Participate in or facilitate meetings as required.
  • Encourage daily engagement among employees.
  • Be available for late evening shifts during the week and some weekend projects as determined by management.
  • Integrate practice EMRs remotely to support organizational care coordination efforts.
  • Conduct research, gather, and analyze data to prepare reports and documentation.
  • Collect performance data related to various patient care services and gather patient information for the eligibility system.
  • Organize and retrieve necessary documents and reference materials.
  • Adhere to all HIPAA, confidentiality, and privacy regulations.

Required Skills:

Exceptional communication, management, organizational, and planning abilities.

Strong written and verbal communication skills.

Advanced conflict resolution capabilities.

Skills in information gathering and monitoring.

Analytical and problem-solving skills.

Sound judgment and decision-making capabilities.

High level of confidentiality awareness.

Understanding of HIPAA: Legal and ethical considerations related to employee information.

Consistent attendance and punctuality.

Attention to detail and accuracy.

Qualifications:

Bachelor's degree is required.

A minimum of two years of experience in a medical setting.

Proficient in computer skills and comprehensive knowledge of relevant software, including MS Office Suite.

Familiarity with standard office administrative practices and procedures.

Compensation and Benefits:

  • Salary: $60,000+ based on experience and qualifications.
  • Comprehensive healthcare benefits, including medical, dental, and vision coverage.
  • Retirement savings plan with employer matching contributions.
  • Paid time off and holiday benefits.
  • Opportunities for professional development and tuition reimbursement.
  • Flexible work schedule and options for remote work.

Employment Type: Full-time, permanent position.

Advanced Management USA is an equal opportunity employer and maintains a drug-free workplace. All employment is contingent upon successful completion of a drug screening, background check, reference verification, health assessment, and credential/license verification.

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