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Client Relations Executive

2 months ago

San Francisco California, United States Thomas Talent Network, LLC Full time
Role Overview

The Client Relations Executive will be responsible for establishing and maintaining strong partnerships with key clients, ensuring their needs are met through effective communication and project management.

Key Responsibilities
  • Conduct Regular Meetings: Schedule and facilitate ongoing meetings with key clients' procurement teams to discuss project updates and requirements.
  • Coordinate Engineering Collaboration: Organize discussions between our engineering teams and the client's technical teams to ensure alignment on project goals.
  • Project Timeline Management: Continuously monitor and update project timelines, ensuring that all deadlines are adhered to.
  • Central Point of Contact: Act as the primary liaison between the client and our engineering teams, fostering effective communication.
  • Progress Monitoring: Track project advancements, identify potential challenges, and implement proactive measures to maintain project momentum.
  • Cross-Functional Collaboration: Work with various internal teams to swiftly address any technical or project-related issues that arise.
  • Networking and Research: Identify and connect with new contacts within client organizations through networking and research initiatives.
  • Relationship Development: Build and maintain relationships with key decision-makers within client companies to enhance collaboration.
  • Service Expansion: Explore opportunities to broaden our service offerings within existing client accounts.
  • Issue Resolution: Proactively address any concerns or challenges presented by clients.
  • Creative Problem Solving: Collaborate with internal teams to devise innovative solutions to client challenges.
  • Feedback Collection: Regularly solicit feedback from clients to identify areas for service enhancement.
  • Market Research: Investigate potential new clients in sectors such as Surgical Robotics, Endoscopy, Inner Body, and Aesthetics.
  • Initial Contact: Reach out to prospective clients to assess their needs and present our capabilities.
  • Marketing Collaboration: Work alongside the marketing team to ensure alignment with digital marketing strategies and campaigns.
  • Industry Representation: Attend and engage in industry-related trade shows to represent the company and enhance brand visibility.
  • LinkedIn Engagement: Utilize LinkedIn to connect with key client contacts, share industry insights, and promote our services.
Qualifications

A degree in Business with a technical background is preferred, ideally in Mechanical or Electrical Engineering.

Proven experience in sales, particularly with technologically advanced products, is essential, with a focus on the cable industry or connector systems.

  • Demonstrated success in exceeding sales quotas and managing longer sales cycles.