Client Services Executive

4 months ago

San Francisco, United States AEG Full time
CLIENT SERVICES EXECUTIVE

About Us

Bay FC is the first NWSL team in the Bay Area. Co-founded by four U.S. Women's National Team legends-Brandi Chastain, Aly Wagner, Danielle Slaton, and Leslie Osborne-in partnership with global investment firm Sixth Street, Bay FC is changing the face of women's soccer as we know it. Beginning play in the 2024 season, we are building a squad that will play the beautiful game with power, passion, energy, and creativity.

Bay FC is a team that defies convention and transcends culture. We are proud to represent the Bay Area with its tapestry of different ethnicities, languages, climates, and ideas. Our team will be a uniting force, building a culture of belonging and shared pride. We will become a beacon of hope and connection, welcoming and embracing all fans. Our stadium will be a home for people of all backgrounds and identities. We will be the bridge that unites the Bay's diverse communities. Through our actions and our love of the game, we will inspire and improve the lives of others.

While our community is our foundation, our love of football is our reason for being. We have the fire to be the best, and we will show up on the field every day with intensity, competitiveness, passion, and a drive to win.

Position Summary

Bay FC is seeking a Client Service Executive to join our team. The ideal candidate has a professional, service-focused, and proactive mindset with a background in client management and support. The Client Service Executive will be responsible for managing a segment of Bay FC's General Season Ticket Members, including building strong client relationships, backend account management, collecting payments, and renewing and upselling accounts. This full-time position reports to the Manager, Client Services.

Responsibilities
  • Adopt a mindset of "unreasonable hospitality" to deliver incredible, personalized service and ensure each account has a great experience with Bay FC.
  • Oversee the day-to-day account needs of a segment of Bay FC's Season Ticket Members.
  • Work proficiently in the digital ticketing system to ensure account accuracy and timely payments.
  • Complete individual metrics set each week and maintain records of all sales prospecting and customer conversations in our CRM system.
  • Ability to maintain a high level of professionalism and confidentiality at all times.
Qualifications
  • Minimum 2 years customer service experience
  • Salesforce, Archtics, and Ticketmaster experience preferred
  • Bachelor's degree or equivalent
  • Outstanding written and verbal communication skills
  • Ability to manage multiple tasks simultaneously, while remaining organized, efficient, and calm under pressure
  • Proven ability to work collaboratively in a team-oriented environment
  • Women's soccer/NWSL knowledge a plus


Compensation:The salary for this role is an annual base salary of $55,000 with a potential bonus commission of $15,000.

Bay FC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other characteristics protected by applicable federal, state or local laws.

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