Guest Services Supervisor

2 weeks ago


Boca Raton, Florida, United States Stanford Hotel Group Full time

Position Title: Front Desk Supervisor

Job Category: Front Office

Requisition Number: FRONT05157

Overview:

The Front Desk Supervisor plays a crucial role in assisting the Front Office Manager with the daily functions of the front desk, ensuring that every guest enjoys a seamless and satisfying experience.

Key Responsibilities:

  • Warmly greet and check-in guests, providing exceptional service throughout their stay.
  • Assist guests during their departure, ensuring a smooth and pleasant checkout process.
  • Uphold Hilton's Brand Standards to guarantee that each guest's experience meets our high expectations.
  • Address and resolve any guest concerns or issues promptly and effectively.
  • Support the training and supervision of front office personnel to enhance team performance.
  • Act as Manager on Duty (MOD) as needed.

Qualifications:

Previous experience in a supervisory role within a hotel front desk environment is preferred. Familiarity with OnQ and Hilton systems is advantageous.

Exceptional guest service skills and a strong background in hospitality are essential.

Effective communication skills in English, both verbal and written, are required.

Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.

Maintain a neat and professional appearance at all times.

Stanford Hotel Group is an Equal Opportunity Employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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