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Guest Services Supervisor

2 months ago

Boca Raton, Florida, United States Stanford Hotel Group Full time

Position Title: Front Desk Supervisor

Job Category: Front Office

Requisition Number: FRONT05157

Overview:

The Front Desk Supervisor plays a crucial role in supporting the Front Office Manager with the daily management of front desk operations, ensuring that every guest enjoys a remarkable experience.

Key Responsibilities:

  • Warmly greet and check-in guests, ensuring a seamless registration process.
  • Assist guests during their departure, providing timely and courteous service.
  • Uphold Hilton's Brand Standards to guarantee a high-quality guest experience.
  • Address and resolve any guest concerns or issues promptly.
  • Support the training and supervision of front office personnel.
  • Act as Manager on Duty (MOD) as needed.

Qualifications:

Previous experience in a supervisory role at a hotel front desk is preferred, along with relevant supervisory experience in the hospitality sector.

Familiarity with OnQ and Hilton systems is advantageous.

Exceptional guest service and hospitality skills are essential.

Effective communication skills in English, both verbal and written, are required.

Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.

Professional appearance and demeanor are expected.

Equal Opportunity Employer: Stanford Hotel Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.