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Customer Service Representative

2 months ago

Boca Raton, Florida, United States Southern Coast Services Full time

About Southern Coast Services

Southern Coast Services is a leading provider of HVAC, electrical, and plumbing services in South Florida. We pride ourselves on delivering top-notch service to our customers and providing a positive work environment for our team members.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.

Responsibilities

  • Handle incoming and outgoing calls to customers and technicians
  • Track, organize, and follow up on customer leads using lead gen software
  • Identify customer needs and schedule appointments
  • Communicate with management as required
  • Commit to Southern Coast Services' core values
  • Interpersonal skills and multi-tasking
  • Resolve issues with professionalism and patience
  • Organized, self-disciplined, and a quick learner

Requirements

  • High School Diploma or GED
  • 1 year of customer service experience
  • Advanced written and verbal communication
  • Excellent communication skills
  • Trade experience preferred
  • ServiceTitan experience a plus
  • Gmail, Office365, and Telegram experience a plus
  • Bilingual skills a plus
  • Maintain flexible availability including weekends and some nights
  • Must be able to work assigned shifts discussed in interview
  • Must be a resident of Broward or Palm Beach counties

What We Offer

  • Competitive wages
  • Great benefits, including health insurance, paid holidays, paid vacation, incentive programs, and more
  • Paid training and advancement opportunities
  • Quick and easy mobile-optimized application process

Why Join Our Team

Southern Coast Services is a growing company that values its employees and provides opportunities for career growth and development. We are committed to delivering exceptional service to our customers and building a positive work environment for our team members.