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Front Desk Representative

2 months ago

Boca Raton, Florida, United States Driftwood Hospitality Management Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Driftwood Hospitality Management. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out, handle cash and credit card transactions, and maintain accurate records.
  • Use a computer to manage guest reservations, process payments, and perform other administrative tasks.
  • Work effectively in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Collaborate with other hotel staff to ensure seamless service and a positive guest experience.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • High school diploma or equivalent required; some college or hospitality experience preferred.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and credit card transactions.
  • Ability to lift up to 20 pounds and stand for long periods of time.

Benefits

  • Competitive hourly rate and opportunities for advancement.
  • 401(k) and other benefits package.
  • Discounts on hotel rooms and other amenities.
  • Opportunities for professional growth and development.

About Us

Driftwood Hospitality Management is a leading hospitality company that operates a portfolio of hotels and resorts across the country. We are committed to providing exceptional service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.