Healthcare Services Representative

4 weeks ago

Phoenix, Arizona, United States Optum Full time
About Us:

Optum is a worldwide entity dedicated to providing healthcare solutions, leveraging technology to assist millions in achieving better health outcomes. Your contributions to our team will play a crucial role in enhancing health results by linking individuals with essential care, pharmacy benefits, data, and resources necessary for their well-being.

We foster a culture rooted in diversity and inclusion, surrounded by skilled colleagues, comprehensive benefits, and opportunities for professional growth. Join us in making a difference in the communities we serve as we strive to promote health equity on a global scale.

Position Overview:
This is a full-time role, operating Monday through Friday during standard business hours. Flexibility may be required to accommodate occasional overtime or weekend work based on business needs.

Key Responsibilities:

  • Handle 50-70 patient calls daily, addressing moderate to complex inquiries.
  • Schedule and confirm appointments within the clinical information system.
  • Update and verify patient demographic and insurance details.
  • Facilitate communication with Provider offices to ensure patient access to medical services.
  • Process and prioritize urgent referrals.
  • Notify patients regarding their appointment and referral statuses.
  • Perform high-volume data entry tasks.
  • Address and resolve expedited patient complaints.
  • Manage medication refill requests.
  • Respond proactively to inquiries from patients, Providers, and internal medical staff.

In this role, you will be recognized and rewarded for your performance in a challenging environment that provides clear guidance on achieving success and opportunities for advancement.

Required Qualifications:

  • High School Diploma or GED, or equivalent professional experience.
  • Must be at least 18 years of age.
  • Minimum of 1 year of experience with electronic medical record systems.
  • At least 1 year of experience with computer applications, including proficiency in navigating and learning complex systems.
  • Availability to work full-time, Monday through Friday during standard business hours, with potential for occasional overtime or weekend shifts.

Preferred Qualifications:

  • 1+ years of experience in a related field (e.g., office, administrative, clerical, customer service) utilizing phones and computers as primary tools.
  • Previous experience in a healthcare setting.
  • Bilingual proficiency in English and Spanish.
  • Familiarity with eClinicalWorks EMR System.

Our Commitment:
At Optum, our mission is to empower individuals to lead healthier lives and enhance the efficiency of the healthcare system for everyone. We believe that every individual, regardless of race, gender, sexuality, age, location, or income, deserves the opportunity to achieve optimal health.

We are dedicated to addressing health disparities and improving health outcomes, reflecting our commitment to equitable care as a core priority.

Diversity and Inclusion:
Optum is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum maintains a drug-free workplace. Candidates are required to pass a drug test prior to employment.

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